The Standing Senate Committee on Social Affairs, Science and Technology met this day at 1:20 p.m., to examine
issues concerning mental health and mental illness.
Senator Michael Kirby (Chairman) in the chair.
The Chairman: Senators, our next witness is Carrie Hayward, Director in the Mental Health and Addiction Branch of the
Department of the Ontario Ministry of Health and Long-Term Care who is responsible for mental health. Ms.
Hayward has been in her job for less time than we have been working on the issue. On the other hand, she spent many
years in the Aboriginal health field, so she clearly has had more than a little experience with mental health. Ms.
Hayward, thank you for coming.
I know you have a presentation, but I ask you to tell us before you start where your branch fits in with health in
Ontario. Then, do your presentation and we will ask you lots of questions.
Ms. Hayward also brought lots of backup with her, so if she really wants to give them a hard time, she will do what I
used to do as a deputy, which is take all the tough questions and turn them over to one of the other staff with her.
Ms. Carrie Hayward, Director, Mental Health and Addictions Branch, Ontario Ministry of Health and Long-Term
Care: Thank you very much for the opportunity to present today.
Before I start, I will give you a bit of an overview of how the Ministry of Health and Long-Term Care in Ontario is
organized. I will start by telling you that Children and Youth Services are under the auspices now of a new ministry,
the Ministry of Children and Youth Services, which plans to make a submission to you at a later time, so I will not
speak in very much detail today about that.
The Ministry of Health and Long-Term Care is an organization with a budget of over $30 billion. In fact, 96 per
cent of our budget is a transfer payment to a hospital, a community agency, a public health board, and to many other
agencies that provide health care at the local community level.
We have seven regional offices who are working with the transfer payment agencies on a day-to-day basis, but in
terms of the large organizational picture, we have a number of divisions headed by assistant deputy ministers. They
include the Acute Services Division, which focuses on hospitals and the ambulance services in Ontario, amongst other
things. We have a Public Health Division that deals with all the public health issues, and of course, is subsequently
dealing with some of the recommendations from the various commissions that have been held on Severe Acute
Respiratory Syndrome, SARS.
We also have a Health Services Division that deals with laboratories, health providers such as physicians, and
alternate payments and academic health sciences centres. We have a Policy Division that provides broad, strategic,
policy and health human resource directions to the ministry. Within that division is a group that works on mental
My own division, the Community Health Division, has responsibility for community health centres that some of
you may be familiar with, which provide an interdisciplinary model of care. Our division is also responsible for
community-based, long-term care, home care, and home nursing, et cetera, as well as the long-term care branch that
deals with nursing homes.
I am the Director of the Mental Health and Addictions Branch and have responsibility for all community mental
health services in Ontario as well as specialty psychiatric hospitals. To do our work well in the branch involves
considerable dialogue across the ministry on various topics that we deal with.
I hope that gives you a slight overview of how we are structured.
While the Ministry of Health and Long-Term Care has identified a vision for reforming mental health and addiction
services, it is recognized that our provincial approach needs to be linked to a larger strategy. The interim report
"Mental Health,'' Mental Illness and Addiction is an important achievement because it represents the first in-depth
examination of mental health policy and practices from a national perspective, and you are to be commended on the
release of that report.
The report provides a comprehensive examination of key issues for people affected by mental illness and addiction
and their family members. It is based on an extensive consultation process that considered the views of many
organizations, individuals and members of the general public. The dialogue that has taken place with members of the
community, in developing the report, is important in its own right.
We commend the committee on this open process, which raises awareness of mental health and addiction issues in
communities across the province and the country, and invites participation of those who are directly and indirectly
The Ministry of Health and Long-Term Care welcomes the opportunity to work collaboratively with our federal,
provincial and territorial colleagues in addressing issues related to mental health and addiction, with the goal of
improving the quality of life for individuals most affected, especially those who will experience a serious mental illness
in their lifetime.
We understand the Committee's recommendation for a national action plan on mental health, mental illness and
addiction. Such a strategy could complement the existing Canada's Drug Strategy, and could build on positive
developments in all provinces and territories with flexibility to address different needs.
However, commitment to the development of such an action plan would require extensive discussion with the
provinces and territories regarding roles, funding and accountability. We also note that implementation of such a plan
would be a considerable challenge, one that has been faced by other countries with mental health strategies and policies
at the national level.
In Ontario, mental health disorders are one of the three leading causes of disability, which is consistent with
statistics around the world. One in five Ontarians will experience a mental illness in their lifetime that is serious enough
to impair their daily functioning, while 2.5 per cent, or 240,000 people, will have a mental illness requiring
hospitalization or use of community supports in their lifetime.
In Ontario, 20 per cent of adults have personally experienced problems relating to alcohol and drug abuse. Although
67.6 per cent of Ontarians self-rated their mental health as very good or excellent, 7.2 per cent of Ontarians self-rated
their mental health as fair or poor.
In 2002, 8.7 per cent of Ontarians had contact with services or supports for mental health or substance abuse
problems, and 4.5 per cent reported unmet mental health needs. Surveys indicate that between 35 per cent and 50 per
cent of people seeking substance abuse treatment have a psychiatric disorder.
In Ontario, we have a long history of reform beginning in the mental health sector. Beginning back in 1983, names
such as Scott, Graham, and Newman are all part of that legacy. Since 1999, we have been pulling all that learning
together to develop a framework, Making It Happen, an implementation plan for mental health reform, and an
operational framework for the delivery of mental health services and supports.
That report was followed in the same year by a document, "Setting the Course,'' a framework for integrating
addiction treatment services in Ontario. Subsequently, we have published a number of policy frameworks for
employment supports, streamlining access to services, accountability frameworks, geriatric mental health outreach
teams, program policy, and a new program policy for early intervention in psychosis.
I brought copies of these documents for the Committee. "Setting the Course'' is a framework for integrating
addiction treatment services that provides direction on reform of the addiction treatment system including improving
service delivery, monitoring evaluation of services and organization of services.
The mandate of Ontario's addiction programs is to reduce or eliminate addictive behaviours, including not only
substance abuse, but problem gambling. There are currently 160 substance-abuse-treatment and problem-gambling
agencies funded by the Ontario Ministry of Health and Long-Term Care, and we spend $137 million annually on
With respect to mental health, we are committed to the development of a comprehensive community-based system
of mental health services and supports as set out in "Making It Happen.'' These two documents lay out the
implementation plan for that framework.
"Making it Happen'' describes a strategy for a comprehensive and responsive mental health service delivery system
in Ontario and sets out the goals and implementation priorities for mental health reform. The priority populations
addressed by the framework are described using a levels-of-need approach that includes first line, intensive and
Currently, the Ontario Ministry spends more than $3 billion a year for mental health programs and services
provided by community mental health agencies, private practitioners such as general practitioners and psychiatrists,
provincial psychiatric hospitals, specialty psychiatric hospitals, general hospitals, long-term care facilities, and drug
There are 334 community-based mental health programs across the province, which offer a range of services and
supports. They include crisis services for clients and families to assist in crisis prevention and ongoing support,
providing such things as medical intervention, counselling, referral and advocacy, intensive case management to meet a
person's perceived needs, and changing needs such as assessment, advocacy, outreach, monitoring and evaluation.
We also have a proud history of Assertive Community Treatment teams to provide comprehensive treatment,
rehabilitation and support from self-contained 10-to-12-member multi-disciplinary teams, consisting of psychiatrists,
registered nurses, occupational therapists, social workers, vocational specialists, and peer specialists.
We also focus on supportive housing, which is a combination of unique buildings as well as leased units and
individual supports; employment supports to secure and maintain employment; consumer initiatives for mutual
support, knowledge development, skills training and consumer businesses; and family initiatives such as family self-
help groups and their involvement in planning, evaluation and governance of care delivery.
In 2000-2001, nine mental health implementation task forces were established across Ontario to make
recommendations to the ministry on the implementation of mental health reform based on
"Making It Happen.''
We also established a Forensic Mental Health Services Expert Advisory Panel to provide guidance and a provincial
strategy for implementation of a comprehensive forensic mental health service system.
Through addiction treatment system reform, a number of key initiatives have been implemented, including
standardized assessment tools, admission and discharge criteria and service definitions. In addition, agencies have been
working together to increase their capacity and the system's capacity to better serve youth, older adults, women and
people with concurrent disorders.
In Budget 2004, the government announced an increase in community mental health program spending of $120
million. That will bring provincial expenditures to $583 million for community mental health services by 2007-2008,
with the goal to reach an additional 78,000 clients. Of that commitment, $65 million was allocated in this fiscal year.
The enhanced community mental health funding focuses on three areas.
The first area is implementation of four key programs: crisis response, early intervention in psychosis, case
management, and Assertive Community Treatment teams that will help to reduce hospitalization of people with
This component of our plan was made possible by funding of the 2003 First Ministers' Accord on Health Care
Renewal. In fact, to implement this, the ministry has used the results of a five-year, outcome-focused research project
to guide our investments in ACT teams, crisis response, case management and early intervention. For example, after
four years in an ACT program, clients' average hospital utilization was reduced from 86 days to 15 days per year,
representing a total bed-cost avoidance of $82 million for the 2,887 clients in 2002-2003. In the Toronto region, we
found that intensive case management services for people with community treatment orders reduced hospitalization by
87 per cent.
The second element of our strategy is strengthening the existing mental health system by providing the first base
increase to over 330 agencies since 1991, and providing funds for new services such as the mental health registry that
will connect families, individuals and practitioners with information about services in the mental health sector 24 hours
a day, seven days a week.
The third element of our strategy is service enhancements that will keep people with mental illness out of the
criminal justice system by providing such supports as mental health court workers, case management, short-term crisis
beds, and supportive housing.
Altogether, this strategy will address the government's commitment under the First Ministers' Health Accord. It will
improve service integration, coordination and service effectiveness. It will provide alternatives to institutional care. It
will ensure resources in mental health, justice and correctional systems are appropriately directed. It will improve
access to community-based care and mental health information. It will also respond to many of the recommendations
by the thousands of people involved in the mental health task force process as well as the forensic expert panel.
The Senate Committee has examined a number of key issues that have also been of concern to the Ontario
government in developing policy, and designing programs and services. These include identifying key factors that affect
service delivery: how to address the needs of those who may not be adequately served by the existing service system,
and those whose service needs are complex; how to ensure the appropriate health human resources are in place within
the service system; and how to ensure adequate information systems and research capacity.
As well, specific issues such as how to address mental illness and addiction in the workplace and ways to combat
stigma are also issues that the ministry has been concerned with. We will speak to these points in the presentation.
With respect to service delivery issues, the committee's vision of a mental health and addiction treatment system that
is patient-centred, tailored to individual needs, focused on early detection, seamless, integrated and accessible is
entirely consistent with the Ontario government's vision for mental health and addiction services.
In Ontario, we have developed mental health and addiction policy with a strong emphasis on the consumer at the
centre of the services, tailored to their needs, with a focus on streamlining access and facilitating choice. This approach
recognizes that individuals who experience mental health and addictions can and do recover, and they can lead full
lives and contribute greatly to their communities.
The need to improve the co-ordination of services and supports to people with mental health and addiction issues
has been identified as a key challenge in the delivery of mental health and addiction services in Ontario.
The Ontario government's focus on transformation of the health care system will address the need to improve co-
ordination of services to clients. Implementation of the Local Health Integrated Networks, LHINs, will engage
communities in health system transformation and ensure local capacity to plan, co-ordinate, integrate, and ultimately
fund the delivery of services at the community level.
In recent community consultations in the 14 Local Health Integrated Networks of Ontario, mental health and
addiction services were, in fact, identified as one of the top five most frequently mentioned areas in terms of patient
care, administration and integration opportunities, so we figure that we will see quite a bit of attention in the next while
as the LHINs begin to develop plans in these areas and focus on mental health and addiction.
With respect to early detection and intervention, the ministry also supports the committee's assertion that
intervening early in the course of mental illness can improve outcomes and the ability to maintain important
educational, occupational and social roles. Consistent with this, the Ontario Ministry has developed a program policy
framework detailing a comprehensive approach to addressing the needs of those experiencing a first episode of
New program funding in the amount of $4.4 million was announced in the 2000 Ontario budget and is part of the
investments I mentioned earlier. It will enable each region to develop its own new or enhanced early intervention
services. The funding is targeted to staffing multi-disciplinary teams including social workers, nurses, psychologists and
specialty psychiatry that will provide early identification, comprehensive assessment, psycho-social supports and
treatment including individual and family counselling, therapy and education, and case co-ordination and specialty
case management to people age 14 to 35 that are experiencing a first episode of psychosis.
With respect to combating stigma and discrimination, the ministry recognizes the importance of addressing the
stigma associated with mental health and addiction issues as noted within the committee report. Stigma can have a
profound negative impact on quality of life as well as recovery. Stigma remains a significant barrier to obtaining
employment, housing, and adequate income. As well, the negative stigma associated with mental health and addictions
can prevent people from seeking help that could otherwise benefit from it.
The question remains, however, as to how best to influence public attitudes when research has shown that broad-
based public awareness campaigns are expensive and not very effective. On the other hand, more targeted initiatives
such as the Canadian Mental Health Association Mental Health Works program to assist employers to address mental
health issues in the workplace may be more effective. The Mental Health Works program develops and disseminates
information, tools, resources and training to assist employers and employees in meeting mental health challenges in
As well, the Global Business and Economic Roundtable on Addiction and Mental Health investigates the effects of
mental health disorders on business performance, and raises awareness amongst business people as to the impact on
With respect to specific population groups, the committee's interim report highlights specific service-delivery
challenges of meeting the needs of children and adolescents, Aboriginal people, seniors, and those with complex needs
such as those with both mental illness and addiction or concurrent disorders.
Examples of initiatives in Ontario that focus on the needs of these groups include our funding of approximately 50
agencies to provide specialized geriatric mental health outreach programs and guidelines for their assessment,
consultation, treatment and education services.
In the addiction system, five programs are funded, specifically for older adults, as well as a number of agencies that
have developed specialization in providing addiction treatment services for older adults. Funding for agencies that
serve specific ethnocultural groups as well as the francophone community is part of our program. The ministry, in
conjunction with Aboriginal communities, has ten years of experience implementing the innovative Aboriginal Healing
and Wellness Strategy consisting of primary care, healing and family violence programs. The ministry welcomes
national leadership in this area to complement our efforts.
Although not specifically included in your report, important groups requiring specific consideration are the
homeless and the under-housed population who have mental health and addiction issues. Ontario has 6,750 supportive
housing units for people with mental illness or addictions, but the Provincial Forum of Mental Health Implementation
Task Forces called for 10,000 more across the province, so continued federal support for affordable and supportive
housing is welcomed.
In the area of concurrent disorders, a number of initiatives across the province are involved in providing seamless
services to those who require both addiction and mental health services. The early childhood development project for
pregnant women with addictions has been implemented in 18 sites across the province and aims to improve services for
pregnant women, and to improve health outcomes for mothers and their children.
We also fund 40 programs that provide addiction treatment services to youth between the ages of 12 and 24. These
programs are often based on outreach models and provide services in locations accessible to youth.
With respect to human resources, the committee's report included a discussion of the issues facing the mental health
and addiction sectors relating to ensuring an adequate and appropriate supply of human resources. The report
recognizes the many different kinds of professionals that are involved in providing mental health and addiction
services, including social workers, nurses, psychologists, case managers and many others. Ontario's investment of $120
million: we have determined approximately 1,200 additional workers will be required in this sector.
Ontario has recognized that a framework is needed to address current problems of recruiting and retaining mental
health workers and to implement new investments in community mental health services. The mental health human
resources framework will be aligned with the broader ministry framework for health human resources that is aimed at
ensuring Ontario has the right number and mix of providers that are educated, trained and supported to meet the
health needs of the province.
In terms of primary care and mental health and addiction, emphasis is given in the Senate report on the need to
reform the primary health care sector to ensure that people with mental health problems can access services in primary
health care settings. In Ontario, $213 million for primary health care projects has been received through the federal
government's Primary Health Care Transition Fund. In that, there were nine mental health demonstration programs
that have been funded at $3.6 million. It is expected that these projects will provide valuable information about the
integration of mental health and primary health care.
An advisory committee in Ontario has examined the factors that need to be considered if family health teams are to
address adequately the needs of people with mental illness. For over ten years, the ministry has supported innovative
mental health programs in primary care settings, such as the award-winning Hamilton-Wentworth shared-care
program, which aims to increase the skills and comfort of primary care physicians in identifying and managing mental
In the workplace, the report identifies an important role for employers to support employees with mental health and
addiction issues in terms of disability management, accommodation policy, and return-to-work programs. As I
mentioned, the ministry has established a policy framework, "Making It Work,'' for employment supports for people
with serious mental illness. The framework recognizes the important role that employers play in facilitating
employment opportunities for people with mental illness, and education of employers about mental illness is an
important aspect of the framework. Again, the ministry welcomes leadership at the national level in this area.
With respect to national information databases, research and technology, we are using videoconferencing for
clinical, educational and administrative purposes to eliminate or reduce geographic barriers to providing mental health
care. The establishment of family health teams provides us with a unique opportunity to ensure that mental health and
primary care are closely linked across the province through the increased use of Telemental Health, especially in rural
and remote areas. As well, the ministry also supports over 100 Telemedicine sites which provide a variety of services
With respect to privacy, the ministry supports the committee's emphasis on protecting people's health information.
In November 2004, Ontario's Personal Health Information Protection Act was proclaimed and it addresses issues of
health information privacy across Ontario.
With respect to fostering performance and accountability, the Senate report identified concerns that mental health
and addiction systems currently lack accountability mechanisms, clear delineation of roles and responsibilities, and a
performance evaluation system to monitor service quality and effectiveness. The Ontario government has developed an
accountability framework for the mental health system to address such concerns, and has developed standards for case
management, assertive community treatment teams, and crisis response programs consistent with that framework. As
well, the Hospital Report Card on Mental Health Services, analyzing the performance of hospitals that provide mental
health care, will be released in the spring of 2005.
In the addiction system, we have implemented the Drug and Alcohol Treatment Information System, DATIS, which
provides a fully integrated and comprehensive client-level information system for all agencies funded to provide
substance abuse and problem gambling treatment services. The aggregate data collected is used for planning,
monitoring, and assessing system use, health outcomes and cost analysis and to support agencies in developing their
own annual operating plans.
For example, through this system, we learned that in 2003-2004, the substance abuse treatment programs provided
services to more than 125,000 people. Through DATIS, the ministry knows that utilization of substance abuse
treatment has increased over 60 per cent since 1998. We are currently working with Nova Scotia to share this program
and would be interested in partnerships with other provinces and territories.
We also have the Drug and Alcohol Registry of Treatment, DART. It operates as an information and referral
service for health providers and the general public. DART, along with the Ontario Problem Gambling Helpline and
the new mental health registry that will be established in September 2005, are designed to provide information about
treatment agencies, services, locations, treatment availability and demand for services. These services enable the
ministry to monitor wait times for substance abuse and problem gambling treatment, as well as the service mix
availability in the regions across the province. In 2003-2004, DART received almost 27,000 phone calls from people
looking for substance abuse treatment, and since 1993, over 189,000 calls have been forwarded to this line.
Finally, Ontario, is currently encouraging all of our community mental health agencies to implement the Common
Data Set information system that enables agencies and the ministry to determine client characteristics and utilization of
In conclusion, we appreciate the opportunity to highlight work that we have undertaken in the mental health and
addiction sectors where it is pertinent to the work of the Senate committee. We welcome future discussions about
development of a national action plan on mental health, mental illness and addiction. Key areas for federal, provincial
and territorial discussions from our perspective include health services research, initiatives related to income support,
housing, employment, and the promotion of consumer self-help and family initiatives, as well as data standards for
reporting, policy frameworks and funding.
We will develop a more detailed submission in response to the questions and options raised in your report and we
will develop this in consultation with all of the relevant program areas of the ministry.
Thank you for your invitation to speak today and we wish you well as you continue your cross-country tour on
these important issues.
The Chairman: Thank you, Ms. Hayward. Before turning to Senator Keon, can I try to get a couple of facts straight,
and by the way, we are not here to be critical. We are here to get facts at this stage of the game.
You said that roughly $3 billion on a $90 billion budget is the amount — I am just doing the math — devoted to
Ms. Hayward: That is correct.
The Chairman: So a little over 3 per cent, okay, and —
Ms. Hayward: Ten per cent.
The Chairman: — roughly $600 million of that $3 billion are roughly, which is roughly 20 per cent, is devoted to
community mental health?
Ms. Hayward: That is correct.
The Chairman: Does that mean that the other 80 per cent goes into what I would call classic psychiatric hospital
Ms. Hayward: The $3 billion is a combination of the community mental health, which will be $570 million.
The Chairman: Almost $600 million.
Ms. Hayward: Almost $600 million by 2007-2008.
The Chairman: Yes.
Ms. Hayward: There is over another $600 million devoted to psychiatric hospitals and general hospitals, but the
balance, a significant portion, for example, to drug benefits. People with mental illness also have access to the Ontario
Drug Benefit Program if they are recipients of social assistance or on the Ontario Disability Support Program, so their
drug costs are in another part of the ministry under the drug program.
The Chairman: But they are included in your $3 billion.
Ms. Hayward: They are included.
The Chairman: I did not realize that you actually break down the data on the recipients of the drug benefit plan on
the basis of what they are ill with.
Ms. Hayward: No, they are broken down on the basis of people who are on the Ontario Disability Support
Program, so someone with a physical disability who is unable to work and who does not have a mental illness, would
also have access to that program.
We are able to identify why the person is in the Ontario Disability Program, and from that, can capture what the
percentage of drug program spending is.
The Chairman: Okay. In another area, a number of provinces — we had an example this morning from B.C., but
B.C. is not alone — claw back federal assistance in various areas.
For example, if an individual gets the CPP disability benefit, part of that benefit gets clawed back in the sense of if a
province is also providing a disability benefit, the recipient in the end does not get the complete sum of the two. The
recipient gets less than the sum of the two.
Ms. Hayward: That is correct.
The Chairman: Sometimes one is clawed back 100 per cent, and sometimes it is not. What happens in Ontario on
that, do you know?
Ms. Hayward: I believe, and I can check with my backup here, it is the same process, so we have people with mental
illness who may be only on CPP. Then there are quite a number that do not meet CPP requirements because they may
not, in fact, have had the contributions to support an income.
The Chairman: If they get the CPP benefit, does that automatically mean they do not get the Ontario benefit or they
Ms. Hayward: A combination.
The Chairman: — a smaller amount of the Ontario benefit? Anybody back there?
Ms. Hayward: Mr. Dixon, do you know?
The Chairman: I am looking at the backups.
Mr. Doug Dixon, Senior Program Analyst, Mental Health and Addictions Branch, Ontario Ministry of Health and
Long-Term Care: It is really a question for —
The Chairman: Do you want to come up because, unfortunately, Hansard will not be able to pick you up. Just want
to identify yourself and then —
Mr. Dixon: I am senior analyst with Ms. Hayward. I hate to pass the buck, but it is really a question for the Ministry
of Community and Social Services, MCSS, and its Ontario Disability Support Program, ODSP, social assistance for
people with disabilities. From what I understand, it would be broken up between the two. If you were eligible for CPP,
you could be eligible for some ODSP.
The Chairman: Somebody does not get the sum of the two? They get less than the sum of the two?
Mr. Dixon: Well, I am not too sure. It is a really complex system, so it would depend on their eligibility for the
Ontario Disability Support Program, and how much they were getting from CPP would be a factor. The income from
CPP would be a determinant as to how much they would receive from the social assistance. Sorry, but it is complex.
The Chairman: No, I believe you are describing the case that actually exists, so I am not —
Mr. Dixon: It is a — yes.
The Chairman: I actually made the huge mistake once of trying to understand it all. I finally concluded nobody
really did, but okay, there is a potential element for a clawback there.
Mr. Dixon: Yes, there is.
The Chairman: Ms. Hayward, let me ask you one last question before we go to Senator Keon.
By the way, we thank you for the fact that your department is going to give us more detailed response to that. It is
really useful, and the fact that the Ministry of Children and Youth Services is going to do that also. I know Minister
Bountrogianni fairly well and I know she is quite interested in what we are doing vis-à-vis children.
What is puzzling in your summary and, having been in positions as public servants as you are, I understand why the
statement was the way the statement was, but there is almost a disconnect between your description of all the good
things that you are doing, and I am not disputing any of that, and the description that we get from any group that we
talk to on the ground. The same thing has happened in the federal program so, again, this is not unique. One almost
senses that there is a province-wide policy that touches on a whole bunch of good things that need to be done, and yet
when you get out on the ground where services are actually delivered to real people, you find that the picture is not
nearly as rosy.
If I can tell you a personal anecdote, it reminds me of the time in the early 1970s when I was chief of staff to the
premier of Nova Scotia and I went into his office one day and said, "I have discovered two very important things.''
And he said, "What's that?'' I said, "The first thing is that in this office you really do have your hands on the levers of
power, but the second is that the levers are not connected to anything.'' He agreed with me. That was interesting but
that is our dilemma.
Our dilemma is that policies, not just yours, generally look really good in this area, and yet you talk to real people
on the ground and it is awful. Can you help us understand why that is the case?
Ms. Hayward: I will venture a couple of thoughts. As I mentioned, there has been a series of reports on reform over
a period of 20 years now. The most significant was in 1999, which gave the ministry a very specific approach to how it
should organize services for people that now guides all the investments we make.
In fact, originally the expenditures in mental health, in particular, were about 80 per cent institutional and 20 per
cent in the community, and we know over time that it is far more effective and cost-effective to treat people in the
community. We are now at about 55 per cent hospital and 45 per cent community so, in fact, over time those changes
have been occurring.
The Chairman: The community, as I understand it, wants you to go to 60 community, 40 hospital, right?
Ms. Hayward: That is the intent over the term.
The Chairman: That is true. That seems to be the number most people are using.
Ms. Hayward: That is correct. We also have a situation that since 1991, as I mentioned, many community agencies
did not receive any base increases. There were no new resources going into the system in any large infusions. There
were some specific initiatives along the way.
For example, Ontario had a homelessness initiative that brought into place 3,600 units of supportive housing for
people who had been previously homeless or in shelters or under-housed, but that was one initiative in the last 13 or 14
As you are saying, for some of these issues at the local level they do not have all the resources all at the right time to
make significant change, so change occurs over a spectrum.
Perhaps if you can ask people with the services in 1991, are there more services available and are they getting better,
they would say they are getting better and we have a long way to go. It is one of the reasons in Ontario the focus on
Local Health Integration Networks is really to try to stop in some ways this trying to master-plan the system from the
provincial level. The focus is to actually allow planning, coordination and service arrangements to happen more locally
with that emphasis on a continuum of care, integrating people better with primary care services, and better continuity
of care between the hospital and the community services.
I think the system is evolving and, yes, it still has a way to go and we know there are some specific areas where
investments need to be made. It is those reports over the past years, as well as the mental health task forces that
involved massive consultation, which have guided us in terms of those very specific resources that we are going to add
to the system over the next four years.
Unless you are one of those four services that I mentioned: Crisis response, case management, early intervention and
psychosis, or an ACT team, there are no new resources for you to expand your programming. We are making very
targeted investments but that doesn't mean there are no areas of the system that still need attention.
The Chairman: Last question, two parts: Do you track by some means actual performance on the ground? If this
was a consumer business you would say, do you have a customer satisfaction index of some kind within Ontario? That
is the first question.
Secondly, do the provinces, because the feds are not in this business at all, have a common measure so they can say,
things are better in Calgary than they are in Toronto, or things are better in Ottawa than they are in St. John's,
Newfoundland or whatever?
Ms. Hayward: As you pointed out in the report, it is an area I think that the sector is grappling with. In terms of a
common measure across the country, I think there might be one in the health system performance report cards that
began in 2002. That does not tell you very much about the system.
The Chairman: Very macro.
Ms. Hayward: It is very macro. In the addiction sector, we actually have a number: as I mentioned, the drug and
alcohol treatment information system tells us about client population, utilization, wait times, and combinations of
On the mental health side, it is more complex. We are in the process of implementing the common data set as well as
a management information system, and through those agencies to get more information exactly about the kind of
functions the agencies provide, the number of clients they have, and the particular disorders the clients may have.
Last week, I saw a presentation on the pilot study of this project. This data is not yet fully developed, but you can
look at the data related to the supportive housing and see that most of the clients in supportive housing either have
schizophrenia, a bipolar disorder or severe mental illness. When you look at the data that system collects about their
previous housing arrangements, you can see that many people were in shelters, homeless, or living with multiple
people, so I think we are getting there. Many agencies as well do their own individual consumer surveys about
Probably our most well-developed system with some amazing data is the system that has been put in place for the
ACT teams. They can track people's hospitalization records, new housing arrangements, whether vocational supports
are changing, and use of time. The system we developed around the ACT teams has become the model for how we are
looking to collect data on other community mental health agencies that we know will help us tell whether we are
making a difference, and also trying to do this in a way that the community agencies themselves can use this data to
better their own services.
The Chairman: Is that public data?
Ms. Hayward: That data is probably not public in the sense you are saying it.
The Chairman: The question I was really asking, even on a confidential basis, is if our staff could have a chance to
talk to some of your staff about that and get some sense of the trend lines, it would be helpful to us.
Ms. Hayward: Absolutely. I believe the data on the Assertive Community Treatment teams is public.
The Chairman: That would be very useful.
Ms. Hayward: It is fascinating data and we would love to share it with you.
The Chairman: Thank you. Senator Keon.
Senator Keon: First of all, Ms. Hayward, thank you so much for your thorough presentation of what is in place
As you know, we will be going across the country, just as this is beginning, and visiting all the provinces and
territories by the end of June. Then we have to do our report for a deadline of September, or whatever the chairman
says. In that report, I hope we will define a national mental health strategy and process a structural framework for
mental health. I am very pleased to hear that so far, we are pretty much in sync with your thinking.
I appreciate the challenges of primary care, but I want to lead you into the system in Ontario from the community
development of primary care and associated with the community services, up into the hospital sector and then finally
right up to the top into the forensic psychiatry requirements. It is my perception that you have been actively dumping
— dumping is not the appropriate word, you have been actively moving — your services from specialty hospitals into
the general hospital system, and you have been actively moving your services from hospitals into community services.
From what I know, it seems to me, though, that there is not a synchronized system there. On the one hand, you are
planning the LHINs; on the other hand, you are talking about nine mental health programs or at least planning
programs, and those numbers I do not think are going to correspond. Maybe I am wrong.
How are you going to retrieve mental health from where it once was, make it part of the overall health system and,
of course, couple it with the social services systems at the community level? That is not a very tough question, is it? It
would be very helpful to us if you would dare to just walk through it. Nobody is ever going to be right about this but it
would be very helpful if you would take a chance — from the community level up through the hospital sector, which I
believe is going to be part of the overall hospital sector of Ontario with the exception of maybe the facility in Penetang
and perhaps one forensic provincial facility. What is your view of the whole thing?
Ms. Hayward: I will do my best. I think at the community level, quite rightly, people perceive there has been a
disconnect between community mental health agencies and physicians practising in solo who do not necessarily have
all the resources that they need or the time, especially with their fee for service, to be able to provide the kinds of
supports that somebody with mental illness has. That said, I think community agencies have been trying to work with
As we evolve in the community-health-centre model with a more interdisciplinary approach, I would hazard a guess
that people with mental illness have probably fared a little bit better in that system of primary care.
As we move to family health teams as a model in Ontario, we are certainly increasingly focused on an
interdisciplinary model of care. We will see there a number of proposals coming in now from communities across the
province looking at who is the client population they will serve and how they will serve them. One of the key factors for
us is how they are trying to meet clients within their population.
I think one of the key things is that for many GPs, unless they have specialty training in mental illness, it is likely
very difficult for them to focus on and to have all the skills they need to meet the needs of that population. Things like
depression are perhaps easier to manage. People who have their mental illness very managed may work with GPs more
easily but certainly the relationship between GPs and psychiatrists is critical so that people can get to psychiatric
services when they need them.
As well, a GP could spend a lot of time to try to find out where the right program is or who provides particular
services, which have been fragmented to date. If the GP had a great community network, it worked for them but if they
did not, it took a lot of time.
With the new mental health registry in Ontario that I mentioned will be operational in September, a physician who
does not know the mental health system very well will be able to pick up the phone and say, what service is available in
Campbellford for Mrs. Smith who has a bipolar condition or disorder? That service will be there now to enable
physicians to access that.
Ideally, mental health workers and nurses with a psychiatric specialty would be part of family health teams to be
able to do more of that care in the community. I think the relationship again between hospitals, between physicians
able to refer to hospitals and client care, as well as for the hospitals to be able to refer back to mental health agencies is
Last week, your staff member Howard and I were at a Community Mental Health Association office in
Scarborough talking. I specifically asked about the relationship between hospital services, community services and the
whole approach to discharge planning and supports to ensure that people, particularly from immigrant communities
that may have language or other settlement issues, are able to get the support they need.
I think it depends very much right now on the relationships that are formed, and the agreements and protocols that
are formed between individual community health agencies and hospitals, whether that system works very well.
The intention with the Local Health Integrated Networks is for regions of Ontario to focus more specifically on
those interrelationships and that continuum of care. As I mentioned in "Making it Happen,'' we go from entry-level
services to intensive services to specialized service so that continuum crosses between community and hospital.
As you mentioned, a number of people come into difficulty with the law which brings us into the forensic system,
and we have a specific report laying out recommendations for that system. We have bed ratios for the number of beds
that should be available per population in different parts of Ontario. We have 10 hospitals that deal specifically with
forensic issues. We also have recommendations that say that people at relatively low risk in terms of the forensic issues
and mental health issues they have can be treated in a Schedule 1 facility and can be integrated with the general
population. However, that is about an assessment of risk and whether or not that person can be cared for in a more
normalized environment potentially at a general hospital Schedule 1 facility, as opposed to in a forensic bed.
I think certainly some of the issues we face in Ottawa that you would be familiar with in the system are about how
we use the system and some of the demand for the system; how we assess people. How do we even decide part of the
service enhancement for keeping people with mental illness out of the criminal justice system, the third element of our
strategy, which is a $27.5 million component of the $65 million. Its aim is to have quite a few more mental health court
workers in the system, and crisis beds as well.
When a police officer encounters someone on the street who is in difficulty or whose family calls because there is
disturbance, that police officer will now have new options. Rather than taking somebody to an ER or bringing them to
jail, depending on the nature of the disturbance or issues that the person is having, the police will have new options to
deal with that client and to help that client rather than pulling them into the court system where we do not believe that
The mental health court workers, assuming someone is charged with an offence, again, will work with the court
system to look at whether that client potentially can be diverted out of the court system. With the right community
supports in place, they may be able to stabilize them, and ensure that they get case management and the other
assistance they need. It may be housing which is why 500 units of supportive housing are part of the strategy, because
those elements are key.
As I said, the issue is the level of risk that a client may present in the community. Not every person with mental
illness that commits an offence is going to be eligible to be supported by that particular program. Our intent is to try to
reduce demand on our forensic system, working with the courts, and corrections as well when people come out of jails
so that there is not recidivism again. We want to make sure that there is enough support for these clients that they may
be able to be stabilized in the community and not return to court.
We also have to look at how we are using the forensic beds in the system because they are a relatively scarce
With all of these pieces, there are continuums and multiple levels in terms of primary care from top-to-bottom
community to forensic, which are the most specialized services we have.
Senator Keon: Thank you very much. What about the Penetang operation, the last one you were talking about?
Ms. Hayward: The Penetang mental health facility actually has two components. It has an acute mental health
service as well as the Oakridge facility, which is the maximum security forensic facility. There are about 140 patients at
the Oakridge facility but the balance of the facility is an acute centre.
We are in the process of divesting the last three provincial psychiatric hospitals, with Whitby and North Bay in
process now. The last one to be divested will be the Penetang facility, and all the final decisions about how all of that
will occur have not yet been made.
Senator Keon: It is unfair to ask you the next question but why not invent the system for us? What will you do to
substitute what you have in Penetang?
Ms. Hayward: In which part of Penetang?
Senator Keon: The forensic portion of it.
Ms. Hayward: Right now the ministry is looking at the options for the whole psychiatric system. The forensic
system, particularly, is looked at in terms of how to provide care on a regional basis so, at this point, the discussion is
there about maintaining that facility. You also want economy of scale in a system because there are only 140 residents
at that facility.
The Chairman: What would you say to, our colleagues know this actually, the audience precisely because the issue of
the courts and mental issue is such a major issue. I think we commented in our report that in many ways the prisons
have become the asylums of the 21st century.
We have tomorrow a day in which we will spend most of the day on that issue. It includes representatives of the
police forces in Newfoundland, Saskatchewan and Montreal who deal with mental patients, representatives from
organizations such as the John Howard Society and Elizabeth Fry Society who deal with patients and prisoners with
mental illness once they come out, two judges from the Ontario Mental Health Court, and judges from the Supreme
Court of Ontario who deal with mental health patients.
Tomorrow, we will spend the day looking at the issue of the impact which mentally ill people have on the judicial
system and conversely.
Senator Cochrane: Thank you, Ms Hayward. Your budget for the Ministry of Health is how much again?
Ms. Hayward: $30 billion.
Senator Cochrane: That is what I thought. This youth services group coming after you, do they have a special budget
or are they part of this $30 billion?
Ms. Hayward: They have a separate budget.
Senator Cochrane: They have a separate budget but do you know how much it is?
Ms. Hayward: No, I do not.
Senator Cochrane: I will ask. You do not deal with youth services at all?
Ms. Hayward: We have youth services that are in hospital. For example, right now we are in the process of
transferring children's mental health programs that were associated with hospitals to the new ministry.
In determining which program should go to the new ministry and which could stay, a decision was made to
distinguish between inpatient services and outpatient services.
For example, programs that provide assessment, evaluation and therapy in the community but were funded through
the hospital will be managed now, or in April, by the Ontario Ministry of Children and Youth Services. However, we
did not want to fragment the services provided in the hospital because that is a very specific kind of service that the
Ministry of Health has the expertise to manage.
Senator Cochrane: Can you give some idea as to the types of services in the hospital that the Ontario Ministry of
Health and Long-term Care deals with?
Ms. Hayward: Children psychiatry, for example: if children need to be admitted to hospital to be stabilized for a
particular reason, those children would still be captured within the ministry's budget and would be part of the services
provided at hospitals within Ontario. Mostly those services would be hospital-based services.
Senator Cochrane: Do you have any percentage of these types of children, of youth?
Ms. Hayward: I do not have them off the top of my head but, again, some of these questions we might be able to
address in the written submission we provide to you.
Senator Cochrane: Let me go to another question. You say you have a relationship with employers. Would you tell
us about the relationship you have and how they handle employees who have mental disorders or some sort of stigma
attached to them when they come to the work force? Tell us about their work ethic and their periods of work. How do
these employers deal with that?
Ms. Hayward: We do not provide those services directly, senator. Those services are provided through agencies that
we fund. For example, about $14 million is spent on vocational support programs. Those are agencies that then have
money to try to help people with mental illness find a job, or they may work with employers to bring in their clients to
work in that environment.
As I mentioned, the Canadian Mental Health Association's Mental Health Works Program is designed to work one-
on-one with employers to help them understand mental illness, to train them in terms of how to deal with mental health
accommodation issues, and to make them more familiar with the kinds of challenges that an employee might have, as
well as things that they can do to work with that particular employee. The ministry does not do that directly. The
money we fund goes to an agency that provides that kind of support and assistance to clients, and works directly one-
on-one with various employers.
Howard and I saw last week a program at Yamaha where that employer created a cafeteria that employs six people
with mental illness, and they have operated that program for 12 years. Making a program that effective takes a very
strong relationship between Yamaha and the Canadian Mental Health Association because certainly some of the staff
who work in the cafeteria do have issues. They have bad days when they may be going into crisis. They have a job-
coach manager that works there who helps to identify for the employer when issues arise. They have a way of dealing
with that with the Canadian Mental Health Association as opposed to with the individual employee of the cafeteria.
Senator Cochrane: These programs are working then?
Ms. Hayward: Absolutely.
Senator Cochrane: Do you do an assessment on some of these agencies that you hire because you people dish out the
money to these agencies? The bottom line, when the whole program is complete, do you have an assessment of these
agencies because some probably are good, some are not so good, some are better and so on?
Ms. Hayward: We have not funded new mental health agencies, or very few, in Ontario for some time, so people and
organizations providing these services have been there for a while. Each of those agencies puts together annual
operational plans that describe their business, the kinds of services they will provide, how many people they intend to
target if it is a job program, and how many employers they intend to work with.
Our regional office staff that I mentioned at the beginning of the presentation would work closely with the agency. If
there were concerns about that agency, or how they were doing their work, regional staff would work closely with that
agency to achieve improvements.
Senator Cordy: Thank you for all the information you have given us today. I would like to speak, first of all, about
services integration, and you spoke about the coordination of services within the health network.
We have often heard that there is a lack of coordination, not just in Ontario, but in other provincial governments
with other government departments.
For example, the person who is working at a low-paying job cannot afford to keep the job because they have to pay
for medication for their child, or in Ontario for a psychologist or psychiatric help for a family member. They have to
leave their job because they cannot afford to care for their family member.
We heard this morning from the lady whose child cannot attend public schools because her child is on the autistic
program, which is actually funded by the health department and they cannot have somebody from the health
department working in the school system. It does not make any sense to me, looking at it as a former educator; those
kinds of things like coordination within government departments, not just within the health department. I wonder if
you could explain how that is going.
Ms. Hayward: I think in any bureaucracy that can be difficult, and it takes a lot of effort to ensure that there are
those cross-ministerial relationships. There are a number even that I am familiar with in Ontario.
For example, our branch is working with the Ontario Disability Support Program because there are issues about
accessibility for people with mental illness who have challenges trying to access that system, or in terms of getting
We are also working with the Ontario Ministry of Municipal Affairs and Housing on the affordable housing
strategy, and how to ensure that some of the units they have available through that federal/provincial initiative could
be devoted to people with mental illness.
We work closely with the Ontario Ministry of Community and Social Services for people with developmental
disability as well as mental health issues.
There is another program that is quite unique. It is called Impact, and involves the Ministry of Community and
Social Services, the Ministry of Education, and the Ministry of Health in terms of very, very hard-to-serve clients. This
committee has a pool of money that they can use to recommend particular service arrangements to try to ensure that
people do not fall through some of the gaps that there can be when their needs cross the domains of various ministries.
It is not a perfect system but there are a number of initiatives in place where we are working with one another.
For service enhancements related to the criminal justice system, we are working extremely closely with the Ministry
of the Attorney General and the Ministry of Community Safety and Correctional Services, the police and the court
system as well as, again, the Ministry of Community and Social Services because there are many people with
developmental disabilities and some mental illness issues that come into contact with the law. That particular initiative
is not exclusive to people with mental illness but also to people with developmental disability, so there are a number of
initiatives in place where there is cross-ministry involvement but it is challenging.
Senator Cordy: Do you look at it case by case? For example, if a case comes to your attention, are you the advocate
who gets the departments together? Does somebody have to take a special interest in a case before the barriers are
broken between the departments, or is it something that is going to happen?
Ms. Hayward: Some of that happens certainly at the local level first where a family member may call a service
agency and try to get assistance from that service agency. Depending on the need, that program consultant may call
someone in another ministry and they try to create an intervention at the local level.
The program that I mentioned where the three ministries very formally sit together to deal with individual cases are
only cases that have risen to the very top because they are so complex. A lot of that integration, trying to help
individual clients, happens at the local level.
If you think of the number of people with mental illness in Ontario, to do one-on-one interventions for every person
would be very difficult I think for the government to manage. There are some processes but probably they are not
ideal, and not everyone is availed of them.
Senator Cordy: My next question has to do with family support. Probably a year and a half ago the head of the
Schizophrenia Society of Ontario appeared before us and told us that 60 per cent of people with schizophrenia go from
the hospital to the home. That means the family are playing a major role in, not necessarily the care but the support, of
people with, in this case, schizophrenia but I think it would follow true for mental illness overall.
You talked about setting up family self-help groups and we heard this morning some of the frustrations families are
going through. Could you perhaps elaborate a little bit on what exactly a family self-help group would do, and who
was involved in establishing the parameters for the family self-help group? Was it indeed families or did it come from
Ms. Hayward: The programs that are funded in Ontario have evolved I think from family groups or they have come
through organizations such as the Schizophrenia Association to establish those. They tend to be small programs but I
think the particular support that has been provided to them is in recognition of the fact that they are often the primary
care in the truest sense of providing support to family members, but also we see a significant role for families in
planning and governance of services.
If I recall, our accountability framework requires community mental health agencies to have consumer survivors or
family members of people with mental illness to be part of their governance structures to ensure that those agencies are
grounded in the experience of people with mental illness and their family members.
Senator Pépin: I listened carefully to your last answer and this morning we had many families who told us that they
were exhausted and they really need support services. I believe you but I am really wondering how you will be able to
do that because it seems so important. In your reform, how will you direct that?
Ms. Hayward: In the program that I mentioned in terms of our new initiative, there are three particular components
that will be helpful to families. The first is the early intervention in psychosis which is probably the most difficult time
of all for families: not knowing where to turn, what particularly might be a diagnosis for their son or daughter, and
trying to grapple with children now not being able to finish high school or university or not being able to work. The
$4.4 million for that program I think will be of benefit to those family members because it is so focused on catching
these issues early on and helping young people, in particular, early on to get the supports they need. That alone may
help to reduce some of the stress on families.
As well, the investments in case management and the Assertive Community Treatment teams, those two forms of
care, try to ensure that people with mental illness get the other kinds of support they need. It may even be to link a
person who is coming out of hospital with supportive housing, if they are old enough to live on their own, rather than
go back to a family situation, as a more appropriate way to move forward with their own independence and their own
Between things like housing and trying to ensure people get vocational and counseling support they need, those
services, while they are not directed to families per se, in fact, will help people with mental illness in the system.
Hopefully, in turn, those services work with family members and involve them.
With the Assertive Community Treatment teams and the outcome paper that I said we will share with you, when
they do their client satisfaction surveys, they do a separate survey of family members to see whether family members
are satisfied with the services that their sons and daughters are receiving.
Senator Pépin: When are you planning that those beautiful services would be available here?
Ms. Hayward: The funding for these particular four services, the ones I just mentioned, as well as crisis response,
was distributed around September 2004. Most of the agencies who received the equivalent of about $30 million
annualized, all the staff for those agencies are being hired right now, and are in place.
Senator Pépin: So, it should work soon?
Ms. Hayward: It should. We should see some change soon. The program that relates to correctional services and the
criminal justice system is not quite out the door yet but the others are.
Senator Pépin: Does the OHIP formula include all kinds of mental sickness such as autism, bulimia and anorexia?
Does it mean that it is covered by OHIP?
Ms. Hayward: I am not as familiar with autism services because those have traditionally been funded by the Ontario
Ministry of Community and Social Services and now by the new Ontario Ministry of Children and Youth Services.
With respect to bulimia and anorexia, a general practitioner who was treating a young woman with that condition
would certainly bill OHIP for the services that he or she provides.
As well, if that young person is hospitalized, that would be part of the expenditures that I mentioned for mental
health in the $3 billion because there are both inpatient and outpatient programs for people with anorexia and bulimia.
Senator Pépin: Autism seems to be a very specific problem. It seems not to have much help. Money-wise it is quite
expensive and many families cannot afford the care that those children or those persons in their family need.
Ms. Hayward: I can alert the people that will present to you or send a submission from that ministry that autism is
an area of interest that you have.
Senator Pépin: I think this is very important. This is my last question. You mentioned the publicity campaign
regarding mental health, and that it was not successful. I am wondering how come, because this morning someone told
us that they had a big survey to find out that more than 80 per cent of the Ontario population were really supportive of
mental health, and that the government should do something about it.
Ms. Hayward: The report that I mentioned was a research study from another country where they did a significant
Senator Pépin: It was not from here.
Ms. Hayward: It was not from here. The point that we were making is that perhaps what is more ideal would be to
target the campaigns. Rather than one campaign for everybody in the country, we may want to focus more specifically
on employers, young people or particular aspects of the system, as opposed to trying to reach all the public all the same
Senator Trenholme Counsell: Thank you, chair, colleagues, and Ms Hayward. This has been very important for us
because, of course, we are from the Government of Canada and you are from the government of a province.
Throughout this whole thing — I am quite new to it — I wondered how we can, from the Government of Canada, have
an impact when really this is provincial jurisdiction.
You mentioned a number of areas where we could have an impact through this Senate report: research data,
income, housing and employment. You have also given us an excellent point where you suggest targeted campaigns
towards youth, et cetera. You mentioned also the First Ministers' Health Accord.
What general advice do you have or how much optimism you have for a report such as this, given perhaps the
present state of federal/provincial relationships in health?
Also, could you reflect very briefly on your relationship with the federal government, the federal department of
health, and your own work; whether there is much interplay between the two levels of government in terms of mental
If you could elaborate a little more on what you think the impact of this can be and give us advice as to how,
ultimately, it could be most effective in terms of the nation as you see it from the point of view of a provincial chair,
Ms. Hayward: I think there is tremendous potential for the work of the committee. The fact alone that you have
undertaken this particular study, as I mentioned in the beginning, in terms of the consultation and the attention that
you are bringing to mental health, mental illness and addiction is critical.
Many people have said to me since I joined the ministry in this role that mental health is sometimes the orphan of
the system. I have a significant amount of optimism at least from Ontario — with what is going on in other provinces I
am less familiar. The fact that our government has recently committed a significant amount of resources to mental
health services I think is a signal in terms of its commitment to this aspect of the health sector and to the needs of
people with mental illness and addiction.
I think there are always challenges for federal/provincial/territorial relations in terms of roles and responsibilities,
but there certainly are areas where the federal government has long-standing roles, and that presents opportunities.
The area of affordable housing, that there is already work going on between the Government of Canada and the
Government of Ontario, is important. The work of Human Resources and Skills Development Canada and the
potential for employment is important. The fact that on Aboriginal issues right now there are significant discussions
happening at the federal/provincial territorial tables around Aboriginal health is important. Efforts at both levels of
government have again significant potential to be combined, at least in Ontario, with our own investments and the
Aboriginal healing and wellness strategy that has strived to create a new approach to those issues that Aboriginal
communities face in terms of research and the work and data. Especially as we increasingly invest in community
services with that transition in the ratio, there is so much we need to learn about the effectiveness of community mental
health services and what approaches work best so that we can implement best practices in all the agencies we have.
The fact that you are bringing attention to these issues is really important. I think the tougher discussions are
between the federal finance ministers potentially.
The Chairman: I do not know if that is an optimistic or pessimistic note to end on, but having been part of it over the
years, it can be both from time to time.
Ms. Hayward, thank you very much for coming, particularly given the short time you have been in your job. We
appreciate it, and we look forward to receiving your written submission.
We now have with us Becky McFarlane, who is with the Ontario Council of Alternative Businesses. I will tell you,
Ms. McFarlane, we heard very good reports about your program this morning from some of the other witnesses.
We also have with us Jennifer Chambers, Coordinator for the Empowerment Council for Patients and Co-Chair of
the Mental Health Legal Advocacy Coalition.
We then have three members of The Dream Team, and they will explain later on what The Dream Team is.
However, they are not the basketball team that everybody originally thought they were.
Thank you all for coming. You want to begin in a different order.
Mr. Dufresne, can you begin at the outset by telling us what The Dream Team is and then proceed with your
Mr. Phillip Dufresne, Member, The Dream Team: Thank you. I used to live on the street and now I am a member of
The Dream Team which is a project that was created by the boards for Mental Health Services and Housing Services
back in 1999. The boards for Mental Health Services and Housing Services and The Dream Team represent 24 mental
health and housing agencies that support 7,000 people and provide safe, affordable housing to over 2,600 people in
There are currently 20 members on The Dream Team; 17 of us live with mental health issues in supportive housing.
We have a couple of family members and also a community board member of a supportive housing organization.
We demonstrate the life-altering benefits of supportive housing by telling our stories to politicians at the various
levels of government, social service agencies, service clubs, high school and university students, consumer groups and
other institutions. Through our efforts we strive to have more supportive housing available in Ontario for people living
with mental illness.
Our goals are to promote understanding and acceptance of people living with mental illness and also to make it
possible for people living with mental illness to achieve the fullest sense of self-worth and participation in society by
ensuring safe, secure, affordable and supportive housing.
We achieve these goals by validating the life stories of psychiatric consumer survivors, which are people living with
mental illness, and by ensuring that in our organization, decisions are consumer-driven, consumer-motivated and
Each of us gives a three or four minute speech talking about how supportive housing has saved our life or the life of
a family member. In the process of advocating for more supportive housing, often we must fight NIMBYism, Not in
My Backyard; the stigma of mental illness; and zoning bylaws that discriminate against supportive housing.
The homeless and mentally ill also have a right to live wherever they want, like anybody else. Nobody has a right to
prevent us from living in their neighbourhood. This is blatant discrimination and a flagrant violation of human rights.
How would anybody in this room like it if somebody came up to you and said, "We do not want you living in our
neighbourhood?'' It does not matter why they say it to you; it is wrong. People are not allowed to prevent Blacks, gays
or Jews from living in their neighbourhood because it is considered a hate crime and they should not be allowed to do
this to the homeless and mentally ill either. Nobody is criticizing us because of anything we have done wrong. They are
criticizing us out of fear and ignorance. Statistics have also shown that we are no more violent than anybody else. It is
just more sensationalized by society.
Now I would like to introduce Mr. Shapiro. He will speak first, then Ms. Chamberlain, and then I will finish off.
Mr. Mark Shapiro, Member, The Dream Team: How many on the commission are psychiatric consumer survivors?
The Chairman: The majority of us have members of our family.
Mr. Shapiro: Okay. I am a parent and a Habitat services board member. After the last 15 years, my son Kenny, who
suffers from severe obsessive-compulsive disorder, now fits into the community after years of family disruption, in and
out of hospitals, from one psychiatrist to another, and searching in vain for direction. Because of his compulsive
disorder, we are constantly at odds with no cooperation from Kenny. He was living on the streets, with the constant
anguish and panic of not knowing where he was; was he safe? At times he would show up in my studio, a street person,
In our desperate search, we finally were able to connect my son into the system providing mental health services of
supportive housing. Rochelle Goldman of the Chai Tikvah Foundation opened that door. Habitat Services and the
Canadian Occupational Therapy Association, COTA, organization provided the essentials for Kenny's daily living
tab. This major support led Kenny to get a job, have his own apartment subsidized by Chai Tikvah, take his own
medication and be responsible for the essentials of his daily life.
No words can express the feelings and relief a parent has to have their son or daughter function normally and enjoy
life connected to community and especially family. We take comfort in knowing that when we pass on, our child will
always have a safe, secure, affordable home.
As a parent I give heartfelt thanks to the government sources and at the same time ask for their continued support.
Just to quote here from Michael Wilson in who was vice-chair of the Provincial Mental Health Implementation
Task Force Forum. Supportive housing "is the cornerstone in the foundation to recovery. Without it, the emergency
wards, the jails and the streets become the default options.''
Ms. Linda Chamberlain, Member, The Dream Team: I wonder if I could stand up. I have ants in my pants. Hello, I
am a person living with paranoid schizophrenia, bipolar disorder, alcohol addiction.
No one really knows what it is like until they experience living in a dark, damp room with no windows, no
refrigeration, no heat and no rights. At the time I felt fortunate just to have a roof over my head and a bed to sleep in. I
paid $550 a month for this, a cockroach-, a mouse-infested room with the bed springs that scratched my body. The bed
springs made it impossible for me to sleep so I changed mattresses only to find the new mattress loaded with bed bugs.
As horrible as this picture may seem, it was actually worse than I could describe. I was suffering from severe depression
and finding myself in and out of hospital repeatedly. I lived in places like this for a good part of my life. Believe me, it
was no life. I felt like a zombie and I was just going through the motions trying to survive, with no sense of self-esteem,
self-respect, dignity, purpose or hope.
Then my life changed when I became involved in a program called Progress Place, a rehabilitation centre that gave
me many opportunities and chances for self-growth. One of the best things that ever happened to me was the
opportunity they gave me to move into mainstay housing. For the first time in my life I felt safe, I had support, and it
When I first saw my one bedroom apartment, I could not believe it was mine. I did not think that I deserved such a
beautiful place. I actually thought it might have been a mistake and it would be taken away from me. I had windows,
they opened and I could see out; oh, the light, the sun. I could smell the grass and hear the birds. I had my own
bedroom, my own washroom. I have a full kitchen with a stove and a refrigerator. Now I am able to cook my own
meals and I can entertain with pride.
The most striking change to my life has been the privacy, peace, quiet and cleanliness: the space, why I am talking
huge, my own apartment with a balcony. This has changed my attitude, dramatically affecting all parts of my life. I
have worked several part-time jobs. I just finished being on the board of directors of Mainstay Housing. I am on the
board of the Empowerment Council (Client Council) and a voice for clients' rights at the Centre for Addiction and
Mental Health. I have done consultations through Progress Place training and have visited other programs, which has
taken me across Canada, United States and abroad. I now recognize my rights as a person and as a tenant, and
advocate for myself and others. My confidence is growing. Is it ever nice to be able to stand up for myself and say
"no.'' My life has completely changed since I moved into my own apartment. It is not just an apartment. It is my home.
I am now a productive member of society. Thank you.
Mr. Dufresne: Well, thanks, Linda. I have the unenviable task of following Linda and that is not an easy thing to do,
but as you can see, The Dream Team members all have different stories. The bottom line is that none of us would be
alive today without supportive housing, and I cannot stress enough that housing is the most basic of all human rights.
None of us would be alive today without it. All three levels of government must be involved in creating more
supportive housing. The homeless and mentally ill should not have less rights than everybody else just because they
have less money.
I would like to tell you briefly about some of the things that we have done. We have taken our stories and messages
to over 9,000 people. At our first annual fundraising concert two years ago, we launched a postcard campaign. The
postcards were addressed to then-Premier Ernie Eves asking him to create more supportive housing. Opposition MPPs
George Smitherman and Marilyn Churley presented the postcards to the legislature and backed our call for more
Now we have launched another campaign to get the current provincial Liberal government to keep its promise of
providing 6,600 units of supportive housing. I have postcards with me and we are giving them out for all of you to sign.
The Dream Team also acquired party status at an Ontario Municipal Board hearing regarding a second St. Jude
supportive housing project. Although the community council and Toronto City Council had given St. Jude permission
to proceed with this project in the Dundas and Parliament area, a neighbourhood ratepayers group opposed the
development and appealed to the Ontario Municipal Board.
A human rights lawyer representing The Dream Team warned the ratepayers that the purpose of the Ontario
Municipal Board hearing was to discuss planning and zoning issues around the building and not the type of people
who might be living in it. She also indicated that any discriminatory remarks about the people who might live there
would result in a human rights case being filed against them.
As a result of The Dream Team participation, St. Jude won its case and all the ratepayers' concerns were dismissed.
This was a precedent-setting case because it was the first time that NIMBYism has ever been challenged on a human
rights ground. I believe that other supportive housing agencies will now use the strategy more and more often in the
We have also developed a train-the-trainer model to a help other consumer groups in creating their own
organizations similar to The Dream Team. Last year we helped a group in Waterloo start up its own Dream Team
which they call WISH, Waterloo Initiative for Supportive Housing.
The Dream Team has also produced a video of its work which we are happy to share with you. We also have a
website which is www.thedreamteam.ca. Our organization runs on an empowerment model. All our decisions are made
by consumers who are the majority of the members. Currently, we have two part-time staff to support our work. We
are constantly looking for funding to ensure that we can continue the work we do. Just coming here making a
presentation to your commission is an expense. Consumer initiatives like ours should be able to find permanent
The Dream Team won the 2002 Ontario Non-Profit Housing Association Tenant Achievement Award for its work
in the non-profit housing sector. Many of our members have also won individual awards for their volunteer work, but
none of this would have been possible if we did not have supportive housing to begin with.
The reason why we call ourselves The Dream Team is because to us supportive housing is truly a dream-come-true,
and we want our dream for safe, secure housing to be a reality for everyone.
In conclusion, I want to emphasize the importance of supportive housing as an essential component of the recovery
process. As we demonstrate through our work, once people who live with mental illness find supportive housing, they
are able to contribute to society and rebuild their lives. Thank you for having us here today.
The Chairman: May I thank all three of you for coming. Can I just ask a timing question? Do you have to leave in a
hurry or can you stay for a bit?
Mr. Dufresne: We can stay.
The Chairman: Okay, good. I was under the impression from something Ms. McFarlane said that maybe you could
not. Normally, what I would do is hear from the rest of the panel and we would ask everybody questions at the same
time. Ms. McFarlane, over to you then.
Ms. Becky McFarlane, Partnership Coordinator, Ontario Council of Alternative Businesses: I think Diana and Pat
Capponi both spoke this morning and spoke to some of the alternative businesses that exist here in Toronto.
OCAB is an organization that is committed to creating employment —
The Chairman: OCAB is?
Ms. McFarlane: The Ontario Council of Alternative Businesses is an organization that is committed to creating
employment opportunities for psychiatric survivors through the development of survivor-run businesses. Currently,
OCAB owns and operates four alternative businesses, three of which are in Toronto and one of which is in
The Raging Spoon is a catering company and restaurant that is located downtown, and it provides employment
opportunities to about 20 individuals.
Out of this World Café and Espresso Bar is a canteen and espresso bar that is operated out of the Centre for
Addiction and Mental Health, Queen Street site, and provides employment to approximately 30 individuals. It is
important to note that Out of this World Café was a vocational rehabilitation program that was being run by the
Centre for Addiction and Mental Health, and almost three years ago they divested it to our organization to be run as
an alternative business.
Parkdale Green Thumb Enterprises, which is a landscaping business in Parkdale here in Toronto does a lot of
streetscaping for local business improvement associations. They do all the plant maintenance, I think, for business
improvement associations now in Toronto and provide opportunities to upwards of 40 survivors.
Then Crazy Cooks Catering, which is a catering company in Peterborough, provides employment opportunities for
almost 20 individuals.
It is our experience and certainly not a shock to report that employment or the ability to have a job is an integral
part to a person's being whether they are survivor or not. OCAB has had much success with the alternative business
model. The individuals working within the business have had much success as employees and as contributors to a
community and to an economy. There are a million things I could say to you this afternoon and it was very difficult for
me to try to narrow it down to five to seven minutes so I am going to highlight a few things.
One of the things I want to highlight is that there is a major challenge that we face when it comes to providing
employment to the survivor community and that is the maximum allowable earnings of Ontario Disability Support
Program, ODSP. If someone is on ODSP, Ontario Works, OW, or welfare, the maximum amount they are allowed to
make before their benefits are clawed back on ODSP is $160 and on OW is $143.
The Chairman: Sorry, per week?
Ms. McFarlane: Per month. If individuals make more than $160 in a month and they are on benefits, with ODSP the
maximum you can get is $930 a month, and with Ontario Works the maximum you can get is $520 a month, if you are
an individual. You can make $160 a month so we will just talk about ODSP. Ontario Works is a bit less. After $160 a
month, the government takes 75 cents on every dollar you earn.
There are a lot of reasons why people are hesitant to work above the $160. Part of it is that there is really not a lot of
incentive to work when money is being clawed back, but a bigger reason, I think, that people do not want to make
above the $160 is simply because you get into a whole bureaucracy. If, in one month you make more than $160, they
take money off your cheque. If the next month you do not, sometimes they put your cheque on hold because they think
perhaps you did not report as much, and there is this whole process where people get caught up in the system. Most
people who work within our businesses say we do not want to make above $160 per month. It makes it very difficult to
get people who want to work full-time into full-time jobs. I think for people who have medication costs and health care
costs, to go off ODSP and risk losing their drug benefit card to get a job that pays $10 an hour or minimum wage —
which is $7.40 I think right now, it just went up — is impossible. Again, people get trapped. They get stuck. People
want to work but there are barriers that prevent people from working.
Another issue is that OCAB has had a lot of trouble maintaining funding. Everybody hails the alternative business
model as a best practice. Each business probably has a waiting list of 150 to 200 people, at any given time, who want to
work. Trying to get funding to create new opportunities and even trying to get funding to maintain what we have is a
Right now we are in a situation where at the end of March one of our businesses is in jeopardy of closing down
because there has been no commitment of annualized funding to continue. We are looking at layoffs at another
business because money is not available to continue with those positions. It is hailed as a best practice but trying to find
funding is difficult.
The last thing too is I want to say it is very frustrating when you have hundreds of people calling and coming to the
door wanting work and there are no opportunities that exist for people.
In the most recent report on the needs of specific population groups, you have listed a number of groups: children,
adolescents, Aboriginal peoples, people with complex needs and seniors.
I wanted to recommend that you add another category that you could simply call, poor people. For too long there
has been, in my opinion, a blind ignorance when it comes to acknowledging the poverty that our community continues
to experience. It is absolutely impossible to deal with the question of system reform without dealing with the broader
issues that contribute to its failures. I would argue that the experience of poverty and hopelessness is one of the major
contributing factors to the poor mental health of many, and I would go so far as to say the majority, of our
community. I think you have heard some stories already, and the issue of poverty comes up again and again. I could sit
here all afternoon and tell you stories of people, a number of whom, perhaps, were laid off from their jobs. Most
people, who are not much more than a paycheque or two away from having nothing, end up losing their job and end
up in substandard housing. That experience is depressing.
I am working with a woman right now who had a $50,000 a year job, was laid off at the age of 50, ended up living in
a bachelor apartment in Parkdale, got depressed, was hospitalized, got out of hospital, and was told you probably will
never work. She is currently caught up in the ODSP system trying to get ODSP benefits, is living on welfare, and
people are telling her, do not work. There is probably no chance that you are going back to work. You are too sick. She
is buying into that. That is something that we see over and over again; zero expectations of people in our community.
My point here is not to refute the existence of mental illness or to suggest that the impact of poverty is the only thing
to be considered, but it is undeniably huge and is going to have to be dealt with if there is ever going to be a system that
Adequate housing, access to nutritious and affordable food, links to quality primary health care, meaningful
employment, and links to a community are all essential to a person's mental health. If a person's basic human needs are
not being met, it is ridiculous to think that there is anything the mental health system can do that will be helpful. When
you have no home, no food and no hope, a more humane system is not going to make much of a difference.
I think when we look at system reform, there needs to be an understanding that perhaps we can make it better for
future users and learn from past mistakes, but I also want to be clear that there are a number of people who have been
horribly damaged by the system in the past. As the system changes, people who have been damaged by the system in
the past are not necessarily going to jump up and trust that the system is better. I think we need to remember,
regardless of whether people are interacting with the mental health system because there are many survivors who are
not now and who have no interest in doing so, that their needs as well are met.
Our community has been devastated. The impact of long-term institutionalization, poverty, the side effects of
medications and hopelessness, again, has created a darkness in which we move and we live. I think getting up each day
and seeing it through is an act of courage that most could barely comprehend, not just because of living substandardly,
living with hunger, and living with the effects of medication; not only because of those things but because the way
society looks at us is wrought with judgment, discrimination, anger and at times hatred.
I read all your biographies before I came here and was, of course, struck by the leadership that I think you have all
displayed. I wanted to point out that there is another group of leaders in this room and they are the leaders that you are
hearing from today.
This morning you heard from Diana and Pat Capponi who both continue to be leaders in a community that is
starved for leadership. I am sitting here in a panel with individuals who are leading a struggle to change the conditions
in which we live and love. You heard from family members who are clearly fighting passionately for change and it is an
honour to be sitting here and talking to you with the other people that have been talking today and will be talking, I
know, over the next couple of days.
I wanted to talk a bit about expectations. As a community, we have been told to expect nothing of ourselves, and as
a youth who was interacting with the system, I was similarly told to expect nothing of myself.
I think it is really important to realize that, unless you put expectations on people, they will not rise to meet those
expectations. I think it was someone who was speaking earlier from the Ontario Ministry of Health and Long-term
Care who was talking about a vocational rehabilitation program where there was on-site job coaching and people
available if a crisis were to come up. I wanted to say proudly that in the businesses we own and operate, there are no
job coaches on site and there have been no crises to deal with. We set very high expectations of the employees in the
businesses and they meet those challenges. If you raise the bar, people will meet it. You cannot set it low because if you
set it low, people will not rise above it, or some people will not rise above it. I think it is not fair to do that. We need to
expect a lot.
Helen Hook spoke this morning about the need to build peer support within the system and I wanted to support
that recommendation, but I want to be clear that these opportunities cannot be token ones. They deserve to be paid
positions and paid at a wage that is a life-worth-living wage; not a living wage, a life-worth-living wage. Again, paying
people $8, $9 or $10 an hour is not enough for them to meet their basic needs, particularly in Toronto where the cost of
a bachelor apartment is more than what you get in a month from welfare.
The system is not some monolithic machine that every so often needs to be tweaked, repaired or replaced. The
system is made up of individuals and I think that we all need to take responsibility.
It feels very strange for me to sit here and try to speak to you about the conditions that we live in. I believe there is
not a writer or artist who could write or paint that story or these stories. The words that I offer are a pale
representation. I sit here in this beautiful room and extend to you an invitation to come and walk with me in my world,
to tour the businesses and to meet the leaders and developing leaders of my community. As I said, there are three here
in Toronto and one in Peterborough. I extend this invitation for two reasons. The first is because to understand, you
must see firsthand what is happening on the ground. Number two is, if we truly are going to make changes to the
system, we will need to work together; you as obvious leaders, and we as not-so-obvious but equally powerful leaders. I
cannot promise people will not be angry, will trust your motivations or trust that you understand. We cannot expect
that change or trust will happen overnight but, as leaders, I think we all know that leadership is not easy, that we will
not always be accepted or respected, but we lead regardless because it is not easy, it is a challenge, and it must be done.
This is sincerely a humble invitation, a heartfelt invitation and perhaps even a risky invitation but a worthwhile risk. I
thank all of you for the opportunity to speak here today and I look forward to better days to come.
The Chairman: Thank you, Ms. McFarlane. Our last speaker before we turn to questions is Jennifer Chambers, who
is the coordinator of the Empowerment Council, which is in some way associated with the Centre for Addiction and
Mental Health but I am not quite sure how.
Ms. Jennifer Chambers, Coordinator, Empowerment Council: The Empowerment Council is an independent,
member-run organization consisting entirely of people who are psychiatric consumers, survivors and people with
addictions. We are located at the Centre for Addiction and Mental Health and funded by the centre, but we take our
direction from our membership.
The Chairman: You are independent from the centre although that is where you are funded from and that is really
who you deal with in large measure.
Ms. Chambers: That's right.
The Chairman: Thank you.
Ms. Chambers: We are an advocacy organization. We conduct systemic advocacy primarily on behalf of the 20,000
clients for the Centre for Addiction and Mental Health.
Advocacy means our people having a voice in matters that affect us, as long as the voice that is heard is indeed our
voice and no one else's. Most often we are silenced by social exclusion and drowned out by voices that claim to speak
for us. By speaking to you in this forum, we are trying once again to achieve our basic human rights and necessities of
life; to persuade you that we want our self-defined needs met, not our needs according to those that are claimed to be
ours by others.
By the way, let me encourage you to read the paper that we submitted because I am a little more articulate in print
than I am in speaking, and it is not as cumbersome as it may appear. Most of it is attachments for the convenience of
your research staff — appendices.
We appreciate the effort made to include a greater proportion of our community in this forum than in the earlier
consultations, yet we are still a minority in discussions about our own lives, which is, in part, a reflection of the fact
that we are excluded from power throughout most of the mental health system in Canada.
The word "advocacy'' means to give voice to. Clearly, we need better opportunities to be heard in all matters that
affect us because we have much to say. Our voice should not be confused with anyone else's voice. Our interests are not
the same as those of families or service providers, although they may overlap at times but that is for us to say.
On behalf of organizations of psychiatric survivors and people with addictions, we have been involved in numerous
court cases. I facilitated our intervention in four Supreme Court cases and three inquests which were remarkably
successful in having our rights respected under the Canadian Charter of Rights and Freedoms.
However, the need to have our rights acquired in this fashion is time-consuming, piecemeal and often counteracted
by the tremendous efforts made by service providers to thwart the meaning of the Supreme Court of Canada's rulings.
Ongoing advocacy is needed with a coordinated national strategy. As noted by McCubbin and Cohen in The Rights
of Users in the Mental Health System: the Tight Knot of Power, Law and Ethics,
"rights are not protected because they
are rights, they are rights because they are protected.'' They observe that the very term
"right'' is today being distorted
by rights opponents by applying such terms as "right to treatment'' and justifying more force treatment.
Even the legal system itself systematically excludes most psychiatric consumers and survivors from access to real
justice. The Mental Health Legal Advocacy Coalition you will be hearing from tomorrow through Randy Pritchard.
This group, and to some extent the Empowerment Council, have conducted the only Canada-wide survey that has ever
taken place asking people in the forensic mental health system what they think of the forensic mental health system. It
is shocking that this has never taken place before.
Right now there is an inquest being conducted in North Bay about a man who hung himself in the forensic system.
He hung himself after many years of being in the system, with no apparent hope of release, for an incident that might
have resulted in no jail time at all. There is a desperate need for more advocacy in the mental health system.
Consistent, organized education and pressure must be brought to bear to make the judicial system a just one for
most psychiatric survivors. This requires the expertise of a national mental health and addiction legal advocacy
organization controlled by psychiatric survivors and people with addictions.
I will talk a little about why our lives depend on real advocacy. One of the attachments in our submission shows you
the extent of the problem of violence against persons with disabilities, and in that attachment you will see particularly
the high percentage of abuse suffered by people who have been in the psychiatric system.
To examine the extent of the problem of violence facing people with disabilities, the Roeher Institute has conducted
numerous studies. Overall, there is a pattern of inconsistent response to the victimization of persons with disability.
There is a prevailing sense that justice is not being served.
In addition to criminal abuse, there is a more consistent abuse of rights of people in the mental health system. It is a
constant violation of our right to certain protections under the law.
One example is informed consent. Study after study shows that few users are informed about the undesirable effects
of the psychoactive medications that are prescribed for them. Least restrictive treatment is frequently violated. The
right to refuse treatment has really become often an exercise in evaluating the competency of someone in the mental
health system when they dare to refuse the offered treatment.
To speak from my personal experience, being on a psychiatric ward was one of the most traumatic experiences of
my life. The things that happen on a psychiatric ward taken in any other context would be seen as devastating. People
being locked in tiny rooms they cannot leave, tied to a bed and injected with chemicals against their will are clearly
traumatic experiences. Being told that it is all right because they are in a hospital is really a departure from reality. My
outrage about this is why I do the work that I do.
A redistribution of power and real advocacy is required in the mental health system. We go into it in some more
detail in the second appendix to our submission in which we describe what is needed in psychiatric facilities.
Since that article was written, the Empowerment Council and the Centre for Addiction and Mental Health have
created a bill of client rights for clients of this centre. To the best of our ability to determine, it is the most powerful bill
of its kind in Canada and we recommend that it be spread to different psychiatric facilities. The only reason that this
bill was able to be created was because the centre adopted a policy of support for an independent client voice at the
centre, which is us. Only with that kind of independence can people speak strongly for their communities. To support
advocacy you have to support real advocacy.
The Ontario Advocacy Commission, a brief but admirable centre of advocacy, controlled by people with disabilities
described advocacy as, "At its most powerful, it's a way to help people `own' their own lives.'' They go on to note that,
"Unlike most health care or social services, advocacy is directed by the vulnerable person.''
In Ontario we have the Psychiatric Patient Advocate Office which delivers individual advocacy at the client's
direction. It has an arm's length relationship from the ministry, and is not directly controlled by the hospital at which it
is located. However, its independence has been somewhat compromised through the divestment process. As well, the
ministry used to instruct provincial psychiatric hospitals to have patient advocates on site. It is now up to each
hospital, as they are divested, to decide whether or not they want the advocates there. Their need to apply, therefore,
for the job compromises their independence somewhat.
The same thing happened to patient councils across the province. When the ministry directly controlled provincial
psychiatric hospitals, they were required to fund independent patient councils that took direction from their
membership. With divestment, a number of hospitals immediately stripped the councils of their funding and staff.
For the commission, advocacy was said to be founded on two key principles: independence and trust. An advocate
must be independent and free from real or perceived conflict. An advocate must be trusted to represent the interests of
the vulnerable person and only the interests of the vulnerable person.
I want to conclude with our recommendations. I recommend a national mental health legal advocacy organization.
Accountability means requiring the mental health system to comply with the law. Psychiatric consumers, survivors and
people with addictions need a national and legal advocacy organization to address violations of our rights both under
and outside the law. This organization must be accountable to the community it is meant to serve and to this
Avoidance of actual and perceived conflicts of interests requires that this organization also exist for the purpose of
advocacy and only advocacy. Organizations that claim to deliver advocacy while providing other services have an
obvious bias in favour of the service they deliver which tarnishes their credibility.
A federally funded national mental health legal advocacy organization is required in order to: avoid all the
duplication of effort and legal advocacy across the country and to support local advocates; bring some level of scrutiny
to Canada-wide mental health legislation and its various degrees of compliance with the Canadian Charter of Rights
and Freedoms in each province and there is quite a bit of disparity; eliminate the conflict of interest of provinces
funding a body that will challenge the provincial mental health legislation and provincially funded health care services;
minimize disparity in attention to mental health systems by advocates across the country; and articulate the consumer
and survivor voice in mental health advocacy across the provinces and territories. Such an organization can also serve
as a clearinghouse for information needed by advocates across the country.
This advocacy organization could conduct test-case litigation and policy analysis so provincial advocates need not
reinvent the case every time their government considers new legislation. This need to recreate advocacy, for instance,
has been travelling around the country province by province as each provincial government considers introducing
community treatment orders.
It would also have the ability to analyze relevant social science and medical literature. One of the repeated
requirements of our involvement in interventions in court cases is the supplying and analysis of social science and
research literature but it is not enough to have our rights across the country affected by the chance nature of our
intervention and research abilities in a few cases. Its guiding principles would be the advancement of citizenship rights,
equality and self-determination for all people identified under the Charter as having, or being perceived as having,
This committee might care to examine the U.S. model of the Bazelon Centre for Mental Health Law as an example
of such an organization. In our submission, we give you a website you can conveniently check out. This organization
might also assist with the creation of a national bill of patient rights.
Brief response to some of the questions in your report: We previously submitted the Empowerment Council's
recommendation priorities to the committee which possibly you did not receive because we did not see them listed.
Who knows what technical abyss they might have fallen into so we attached them also to the end of our submission.
We support the creation of personal health care plans. We believe that only through our control of the money and
the way that services are directed will the mental health system ever undergo any fundamental change.
We recommend you might want to investigate the Centre for the Independent Living, which manages similar things
in Ontario for people with physical disabilities.
However, care plans are not going to apply to everyone and there must be genuine choice through real alternatives
to the present system to be a meaningful choice for people to access.
No government or health service should approve policies affecting our community without consultation with our
community. We, therefore, support the proposal of an advisory committee to the federal and each provincial
government in order to facilitate a patient-oriented system, providing this committee contains a majority of our
community members and our chosen advocates, the most relevant participants in creating a new and better alternative
to the system.
Before drafting your final report, we also propose that this standing Senate committee call an advisory panel of
psychiatric consumers, survivors and people with addictions to provide a sense of the real life impact of the
recommendations that the committee will be considering. We need this Senate committee to rise above the political
pandering to prejudice that prevails in legislatures. For an example of this, you might look at our discussions around
the victim impact statements in Bill C-10: An Act to Amend the Criminal Code (Mental Disorder) and to Make
Consequential Amendments to Other Acts. I understand they may or may not come before you when we address it
with the legislature.
As a result of not hearing from us to any significant degree, reports often reflect biases of the narrow group of
presenters. The reports from this Senate committee, for example, could not contain the danger that psychiatric
medications can pose because most of the presenters would be unlikely to present that information. There is no
indication, for example, of the considerable research evidence showing the high incidence of brain damage and
increased mortality from the use of psychiatric medications. What is described are the dangers of not being medicated.
The dangers of being medicated have been missed entirely. The dangers of ACT teams, the likelihood that they can
increase people's isolation and, therefore, increase people's suicidal tendencies also have not been attended to, and the
enormous and serious rights violations in the forensic population. I do not think you have considered the forensic
system much at all yet. In one of the submissions you will receive tomorrow, a survey of people in that system will be
I am going to conclude with a quotation from McCubbin and Cohen, A Systematic and Value-Based Approach to
Strategic Reform of the Mental Health System:
It is crucial to consider who has power in the formulation of mental health policy. Traditionally, consumers of
mental health services have been perceived as the objects, rather than agents, of policy. A redistribution of power
is necessary on the grounds of therapeutic benefit/empowerment, `but also due to the very pragmatic reason that
the objectives of a reform will best be met in the long run by placing control of the shaping of the reform in the
hands of those whose interests are most consistent with the reform objectives.'
The Chairman: I thank all of you for making your presentations. Can I begin by asking the question to The Dream
Team? Phillip, I will ask you but if either Linda or Mark want to comment, that is fine.
Take us through two things: How is supportive housing construction funded and how are ongoing operating
Mr. Dufresne: The supportive housing organization I live in gets most of its funding from the ministry of health.
The Chairman: From the Ministry of Health and Long-Term Care, not the Ministry of Community and Social
Mr. Dufresne: No. I think maybe some agencies might get funding from the Ministry of Community and Social
Services but our organization gets funding from the Ministry of Health and Long-Term Care. We also used to get
funding from the Ministry of Housing too but the funding was transferred over to the Ministry of Health with the last
The Chairman: How is your rent set? Do you pay rent?
Mr. Dufresne: Yes, I do. It is rent geared to income and I live on Ontario Disability Benefits.
The Chairman: So, it is rent geared to income.
Mr. Dufresne: Right.
The Chairman: Do you know who paid the cost of building the units in the first place?
Mr. Dufresne: Who paid the cost of —?
The Chairman: Of actually constructing the building. Is that a federal/provincial program of some kind?
Mr. Dufresne: It is provincial. We get practically all our money from the provincial government but lately, in the last
few years, we have been acquiring new buildings. All our buildings are funded differently. It is hard for me to explain
exactly how this works but pretty well all our funding comes from the Ministry of Health and Long-Term Care.
The Chairman: Becky, someone said to us this morning that your model of alternative services is not being used in
any other province. To the best of your knowledge, is that correct?
Ms. McFarlane: The consumer, survivor-run businesses are unique to Ontario. I think there has been some attempt
to replicate them in other provinces, and certainly there has been interest from other countries as well. I think part of it
is, again, lack of resources. There is an expense associated with developing. Usually the development of a business
takes anywhere from two, three to four years because, again, survivors develop, or part of the development process is
not imposed from somewhere else. I think resources is probably the biggest reason.
The Chairman: I understand obviously there is a cost to getting it started. There is a cost to starting any business but
once it is up and running, I presume, because people are being paid and so on, actual costs decrease.
Ms. McFarlane: They do.
The Chairman: Am I right on that?
Ms. McFarlane: You are. There is always a cost associated with running any of our businesses, and for all the
OCAB businesses, the revenues pay for all the hourly staff wages. Revenues pay for food purchases, capital expenses,
and then we get funding for salaried staff positions. There are usually two or three salaried staff working full-time
within each business, and rent, which is also funded.
It does not take a lot of money but it appears that there is not a lot of money. We put requests in and —
The Chairman: Nothing happens.
Ms. McFarlane: That is right.
Senator Cochrane: First of all, I want to direct my question to The Dream Team. It is a wonderful story and you
really have come a long way. I realize the necessity for housing in Ontario. How does one go about getting into a
housing unit like yours?
Ms. Chamberlain: That is the whole problem. We do not have enough housing. Most times there is a waiting list of
10 years. Sometimes, some of us have taken five years to get in. That is why need more housing. There is just not
enough built. To build supportive housing, even after you go through the NIMBY issues and all that, takes another
five years to build so we need housing now.
Senator Cochrane: Go ahead, Phillip.
Mr. Dufresne: Maybe I can expand on that a bit. Most people who live in supportive housing were also referred by
either social workers or health care workers.
When I was living on the street I didn't know anybody at all but I had to develop a relationship with a social worker,
and it was that social worker that helped me get into supportive housing.
Senator Cochrane: When you are in this unit, do the people that own or live in these units have control over, say,
what is happening? Is there a caretaker there, in particular, who looks after the unit itself? Do people that live there
look after it?
Mr. Dufresne: People who live in supportive housing live independently. Each of us is assigned a support worker
that we could go to whenever we need help. The support workers could help us get on social assistance. They could
help us with résumés if we want to go looking for a job. They could help us with doctor and dentist appointments or
day-to-day activities if we are not feeling well, but for the most part, we live independently. We do our own cooking,
cleaning, grocery shopping and that. Most of us do not have 24-hour support.
Senator Cochrane: But you have a live-in superintendent, do you?
Mr. Dufresne: Not in all buildings: In my building there is no live-in superintendent, no.
Senator Cochrane: I think Mark has something.
Mr. Shapiro: My son lives in supportive housing but it is a rent supplement. Chai Tikvah, the organization which
subsidizes his apartment, is an agency that provides the same type of service that Phillip talks about. The agency has
four apartments in a building which houses probably 300 or 400 people. He has his own apartment. The support
services are there but he lives totally independently, and there is nobody on the premises except for a superintendent
that takes care of the whole building.
Senator Cochrane: Okay.
Ms. Chamberlain: I think there are different types of housing. Some have 24 hour support as needed, and then there
are some that do not need support. There is always a housing worker there for the building when we live
independently, and there are other types of supports for other people, so it is individualized.
Mr. Shapiro: Can I say one thing: There are 2,600 people living in this type of housing in Toronto.
Senator Cochrane: This is where your son lives?
Mr. Shapiro: He is one of the people. That is supportive housing: Rent supplement programs where they supplement
the rent in other housing, in housing that Linda and Phillip live where the support agencies own that housing. There
are another 950 psychiatric consumer survivors living in roughly 48 boarding homes that go under the umbrella of
Habitat Services. These are privately owned by private boarding house owners, and Habitat provides a per diem
supplement to the owners to provide care and food for these people, and they have to follow certain standards. If they
do not maintain the standards, they lose some of that funding. This is the way we try to increase the standards, or
Habitat tries to increase the standards.
Senator Cochrane: This is like room and board, is it?
Mr. Shapiro: This is basically room: a lot of things that we are changing. There used to be triple rooms, three people
to a room. Now there are two. There are a lot that are still two to a room and we are increasing the standards to make
those changes happen so they end up with one to a room. Also, we are trying to implement a program where the
consumers have a say in what goes on in this housing.
Senator Cochrane: Is this the building?
Mr. Shapiro: The buildings that they live in are all in certain areas, mostly in Parkdale in downtown Toronto. They
are homes that have been converted to boarding houses so there can 10 to 30 people living in a house.
Senator Cochrane: This is working out fine?
Mr. Shapiro: To this point, it is working out fine. I am not in total agreement about the conditions in which they live
but conditions are better than in houses that do not have the type of support that Habitat provides.
Senator Cochrane: Do you see more of these units coming forth?
Mr. Shapiro: There probably will be but we have initiatives to make a change to more independent living for
Senator Cochrane: And you have some input there?
Mr. Shapiro: Yes. I am on the board for Habitat Services.
Senator Cochrane: Wonderful. And you do as well, Phillip?
Mr. Shapiro: I have one voice in 15.
Mr. Dufresne: I used to be on my board which is House Link Community Homes, and they recently got funding
from the provincial government to house people who may have difficulty with the law. We recently got more funding
and we are looking for new buildings to house the people in. Right now we own something like 22 buildings all across
the city. We house something like 330 people and we have a few other consumers who participate in different House
Link programs but they do not live in House Link. There are a lot of different programs for people to participate in,
and these programs are very beneficial. They make people feel good about themselves and they are able to contribute
to the community by getting involved in these programs. There are other programs that people can get involved in too
outside of our organization so it is very beneficial.
Ms. Chamberlain: There are actually 21 housing agencies and housing providers that we represent. All three of us are
in different types of housing, but there are 21 that we represent, the boards of Mental Health Housing Services, and
that is what we advocate with.
Senator Cochrane: So you have a voice there?
Ms. Chamberlain: Yes.
Senator Cochrane: Three voices actually; that is good.
Ms. Chamberlain: Well, 21 voices.
Senator Cochrane: Linda, tell us about your experience. Why were you asked to go to the U.S.? You say you have
also gone to the U.S. and talked about your situation.
Ms. Chamberlain: I was talking about Progress Place, a rehabilitation centre where I was, and I learned daily living
skills. Then I got on a committee there and I got to go to other programs in the States and also through Canada, the
States and England. That was to see other clubhouses and how that movement worked and the housing they had there
so I was very lucky to get to —
Senator Cochrane: So you have learned from that?
Ms. Chamberlain: Yes.
Senator Cochrane: Well, that is important and you were able to, of course, exchange ideas and things. That is
Let me go to Becky. I was really impressed with your speech. I must tell you because I want to find out a little about
your background. If you do not want to do it, that is fine with us.
Ms. McFarlane: Yeah, I will tell you as much as I want to. My experience with the mental health system was as a
youth. Certainly, I think my experience is different than a lot of the people that I work with, and that are part of the
community in which I move.
I think the mental health system has changed over the years, and is continuing to change. I certainly think there is a
youth perspective that you probably want to hear as you move through this process.
I left home quite early and got smart at about 19 after living poorly and on the street. I went to school and made the
mistake of taking fine arts and then graduated poor again. I spent a number of years struggling to find work, and I saw
an advertisement for a kitchen manager at the Raging Spoon. I certainly had a food-service background and applied
for that job and then became the business manager of the Raging Spoon. Now I coordinate a partnership between
OCAB and the Parkdale Activity Recreation Centre which is a drop-in centre in Parkdale that is made up of
predominantly a community of survivors based on its proximity to the Centre for Addiction and Mental Health,
Queen Street site. Again, I think some of the individuals from The Dream Team have talked about the high number of
boarding homes in Parkdale so there is a huge community of survivors there which is where I currently am working.
Senator Cochrane: So, you have really learned a lot then.
Ms. McFarlane: Absolutely.
Senator Cochrane: You certainly have. How does your business start?
Ms. McFarlane: Essentially, what happens is a group of survivors get together and talk about an idea. Really,
OCAB models itself in a way where there is no business idea to start. I think that is what separates us from a lot of the
other business development that happens within this whole social economy movement that we see coming up. There is
no idea. It is not one individual.
A group of people come together. There is a lot of skills-sharing and training that happens. Obviously, for a group
of people to work together, they need to be able to facilitate a meeting so a lot of that work happens and people try
Parkdale Green Thumb Enterprises, which is four years old, dabbled in cleaning and maintenance. They did some
catering. They looked at a number of different options and finally settled on this idea of landscaping. They did a
business plan and did their homework, and are now thriving four years later as a business.
Senator Cochrane: And got funding from?
Ms. McFarlane: We get funding from multiple sources. The ministry of health funds the Raging Spoon. ODSP
Innovative Projects funds some of Out of this World Café and some of Green Thumb Enterprises. United Way's
Toronto Enterprise Fund funds some of Out of this World and some of Green Thumb Enterprises.
We really had to go to many different funding sources to continue our work. Again, it is a headache when every year
you have to spend hours writing funding proposals and submitting reports to multiple funders to continue to get
funding. Again, there is a huge issue around the non-existence of annualized funding. Usually funding runs in one, two
or three-year cycles and then you are done. You cannot apply again. There is no way. The situation that we are dealing
with at Out of This World where we are going to lose two of our positions is basically a situation where the funding
was for three years and we knew it was for three years, and we have gone everywhere trying to —
Senator Cochrane: In any of these businesses do you see yourself become self-sufficient?
Ms. McFarlane: Actually, self-sufficiency is not a goal for us. As long as we are engaging the most vulnerable people
within the community, there will always be costs associated with what we do. We believe that if we ever become self-
sufficient, we probably are not doing what we started out to do so it is not a goal. It is a goal to grow. It is a goal to
bring in more revenues. It is a goal to employ more people. There is a goal to expand but we do not put pressure on
ourself to become self-sufficient.
Senator Cochrane: I see. Thank you, Mr. Chairman.
Senator Keon: Becky, you partially answered the question but it is intriguing as to how your organizations were
created. Who came up with the idea, for example, and how did they come about? The same applies to Jennifer and to
The Dream Team.
Ms. McFarlane: I do not think it was one person's idea. Certainly there were people in our community that were
responding to the deplorable rate of unemployment. I think Diana mentioned the statistic of 85 per cent of our
community is unemployed, and there needed to be a creative way to deal with that staggering statistic.
A number of survivor businesses have been around for over 20 years, A-Way Express Courier is one. There is a
furniture-making business in Simcoe, Ontario called Able Enterprises Fresh Start Cleaning and Maintenance.
Really, I think it was the community being innovative about unemployment, poverty and OCAB as an organization.
Diana Capponi has been the executive director of that, or was the executive director of that organization. She left a
year ago to work at the Centre for Addiction and Mental Health. She and a number of other leaders within the
community decided having an umbrella organization that could support the development of these businesses seemed
like a good idea and they worked tirelessly to make it happen. Certainly, people within various levels of government
were supportive of that, and continued to be supportive of this model.
Ms. Chambers: Your question also gets into one of the answers I wanted to mention to Senator Kirby as well, which
is the way that the Empowerment Council started in Ontario. We were actually the result of Canada's one and only
national conference that has ever taken place for consumer survivors and consumer survivor organizations around the
country. The lack of such an event ever having happened again is one reason that there is a disparity in consumer
survivor business and other organizational development around the country.
At that conference, a speaker from Holland talked about the requirement in Holland for psychiatric facilities to
have a council that represents the patients within them.
Following that, our then-NDP government decided to try to create patient councils in Ontario. We created the
initial councils at Queenston and Kingston. Following that, councils developed at all the provincial psychiatric
hospitals. However, as I said, a lot of the councils have been lost through divestment.
The Empowerment Council was developed particularly because the Centre for Addiction and Mental Health
adopted an empowerment report in which they supported an independent council at the centre. We have been trying as
best we can to support councils in any other locations to get the same or to get it back.
Also, I wanted to mention as well your question about whether consumer survivor alternatives save money to the
mental health care system. There is research showing that they do. The very last page of our submission has footnotes
that describe two studies that show that consumer survivor alternatives save millions of dollars in hospital days. There
has actually been a third study, a longitudinal study, which you can get through the Ontario Peer Development
Initiative that shows the same thing.
Mr. Dufresne: You wanted to know how The Dream Team got started? Seven or eight years ago we were looking for
a way for board members from different organizations to get together and talk about mental health and housing issues.
At that point in time we were called the Boards for Mental Health and Housing Services. We would have regular
monthly meetings and sometimes we would invite guest speakers in to talk about different housing issues, but the
group did not really seem to be working out very well. Many people, including myself, left because we were not really
interested and we did not really see any way that consumers can contribute.
Then at one meeting, Linda and a couple of other consumers got up and started telling their stories, and somebody
came up with a great idea, that is what we should be doing.
That is when The Dream Team was created and at that particular time it was only board members involved. As time
went on, we started to add other consumers who were not board members, and we just continued to grow from there.
Senator Keon: How did you settle on the name?
Mr. Dufresne: The Dream Team: maybe Linda or Mark could answer it better than me because I was not there at
the time they came up with the name.
Mr. Shapiro: There were six of us, I think initially, that were with other community members. We were trying to
figure what do we call ourselves and somebody mentioned that it is a dream that we will get these homes, the
supportive housing, and so somebody said, let us just call it, "The Dream Team,'' It is as simple as that. It is a dream
that we are looking for and those people living in supportive housing are living a dream.
The Chairman: I thank all of you for attending here today. We really appreciate it.
Our last panel this afternoon consists of three different groups. From The Gerstein Centre, we have Dr. Reva
Gerstein, who is the founding chair, philanthropist, and well-known person around Toronto. With her is Paul Quinn
who is the director.
We also have David Reville here who is appearing on behalf of himself.
Then we have three people from From The Heart Committee. It is bad English , two
"froms'' in a row. Doug
Millstone is a family law lawyer, Patricia Commins who is a retired, and Michael Flaxman who is a volunteer.
So, I think, Reva, we will begin with you. I don't know if you or Paul are doing the presentation but thank you very
much for coming and it is nice to see you again.
Dr. Reva Gerstein, Founding Chair, The Gerstein Centre: I think I can be heard. I am delighted that we were invited.
Paul Quinn, who is beside me, is the director of The Gerstein Centre, and I would like to very quickly indicate that The
Gerstein Centre is not named by me but for me.
I also want to commend you, Mr. Chairman, Senator Michael Kirby, and all your colleagues for the work you have
been doing these past few years. It is important. It has been done well. It is outstanding and it is serious. There is no
question that from someone who has been around for a little while, I am grateful for what you have done and the issues
that you have pointed out, and where you will go from there.
My CV and kit have been circulated so we do not have to go into all that. I will zero in on two things. I think if I just
tell you one date, it will make you realize that I come from a long way. I got my Ph.D. in 1945. I was connected with
Dr. Clarence Hincks and Dr. John Griffin in the original stages of the Canadian Mental Health Association, CMHA,
so I have a long history.
I will simply pick out two or three salient points of that whole span and not go into an encyclopedia on mental
health in Canada.
One of the first things in looking back that fascinates me, which I realize was an important turning point, was when
Dr. Hincks called to tell me someone was coming from Europe to tell us about a new medication. That was about 50
years ago. The new medication was developed in Germany and it was to make it possible, they felt, for all people who
had been in asylums, or whatever, with mental illness to be released from institutions.
As I look back at that and think about where we were then and how long it took to get away from there, I suppose
we still have a mentality of a magic bullet that somewhere there is a medication you can give for any disease, whatever,
and everything will be just fine. When I realized even today there are still concerns about the dosages for children, the
concerns about the high rate of suicide among young people, and the whole thing about dosages — and I am not just
talking mental health now, I am talking about health in general, and the dosages for older people — we still have to
move a long way. What is interesting is that we did not have one sense at all of the psychosocial support system that
would be needed and required along with the medication.
It was not really until almost 30 years later that I was invited by the mayor of Toronto in the early 1980s to head up
a task force to develop a plan for the City of Toronto to deal with the de-institutionalization of psychiatric patients in
the community of Toronto. In all fairness, in all those years I was not involved only in mental health. I had gone off in
many directions but it intrigued me that, after all those years, they wanted me to do this. I thought this would be an
interesting opportunity as a volunteer to think through freshly where we were and what had happened. I had an
excellent advisory committee with me so I did not do it all alone. It took over a year of hearings and listening and it
was my first encounter with people like Pat Capponi who I consider my key mentor and her sister Diana. What was
really thrilling for me today was to contrast what I had heard 25 years ago when we first had the emergence of
psychiatric survivors — nervous, articulating for the first time about the things that they wanted to say — and to listen
to the people today. That in itself has a long history in terms of experience, respect, their place in the world, et cetera,
and they do not really need me anymore.
The role of survivors is very, very important and I noticed in your issues that you used the word
This should be at a very important jump-off point for you and I would tell you again, that was when my head was
turned around to really look at the world of mental health through the eyes of survivors. One of the things arising out
of that report — and I am not going to go into my whole report that came out, I believe you have it in you're your kit
and I am not saying that all the others are not important, they are very important and you have heard people speaking
for themselves about the various services that they developed, many of them which were first touched upon 25 years
ago — there was one, which now is called The Gerstein Crisis Centre. It focused upon a crisis centre that was
community-based and non-medical, and that was not an easy thing to sell later on. It was a psychosocial support
system, short term; not a shelter and not a residence. It had three facets to it. It had a 24-hour telephone service. It had
three shifts of staffing. It had a mobile unit and it could house 16 people if they had to be brought back to the shelter.
The approach was not one that rested on diagnosis. It was not a medical approach. It was a psychosocial support
system. What is important is the development of the psychiatric survivors as an integral part of what The Gerstein
Centre is and became.
When crisis workers are hired, the selection committees include psychiatric survivors in the selection. They are not
asked for their degrees or their honours. What they bring is their sensitivity and awareness of the needs of someone
who is in crisis, and the approach is to crisis, not a particular illness. I think that is important to emphasize. One-third
of our board is always made up of psychiatric survivors and I keep mentioning these things. We have agencies. We
have young women lawyers. We have connections and relationships with all kinds of agencies in the community. We
have referrals from hospitals. We are 16 years old now. What is interesting is that, through the 16 years, we have been
supported by all three political parties who had been in power. It started at the city level but the city does not have
money. At that time, you had to go through metro and then you had to go to the province to get this kind of thing
We are not saying that this is a cult and this is the only way to work with psychiatric survivors, but it is amazing
what an attitude has meant, an attitude that respects those who have been in crisis and are in crisis. It is also an attitude
at a board meeting which has to stay fresh. I have a very strong feeling about things becoming institutionalized, and
one of my pet questions every few months is to ask, Have we turned anybody away and, if so, why? That gives you a
clue to your changing caseload, or if there are some unusual things that you were not aware of that are starting to come
in, or there are some things out there that we cannot handle. This has been an important experience for me. I have
many, many colleagues.
Right beside me is the person who is the director and he has been the director with me for 16 years. I found him
originally with the Parkdale Activity-Recreation Centre and he is going to be handling the details.
The important thing for me to say is that attitude is one of the most important things when you are working in this
field with psychiatric survivors. Yes, you have to listen. You have to respect self-esteem. Empathy is extraordinarily
important and does not come necessarily with degrees. Some people are very good psychiatrists and they have
empathy. Some people are good psychologists and they have empathy, and some people are social workers or
whatever; I can go through the whole gambit. This is not important to us. The important thing is their attitudes:
truthfulness, no condescension, and expectations clarified with the person you are working with that they are not going
to be there for a long time, within a certain time interval, but they are helped through.
It is with that note and pleasure that I now turn the comments over to my director who can really help you with a lot
of details and tell you how things look from his end.
Mr. Paul Quinn, Director, The Gerstein Centre: There is not much to add to what Dr. Gerstein has said except that I
think one of the things that we did when we started was make sure that we had a place and Dr. Gerstein was
instrumental in finding it. It is the old police staff house in downtown Toronto, a large Victorian house that is set up in
a very nice way for people to come in and spend some time. We looked at a number of places in Montreal in terms of
crisis centres and they all had very nice office space for the staff. They all had very nice furniture for the staff, and when
you saw where people were staying, you saw three and four beds in a room, second-hand furniture poorly setup, and
no common space. We did it the opposite way.
All the staff space is in the back of the house. All the client space is in the front. All the client space has the southern
exposure, the good sun, a nice place for people to be and lots of open space for people to spend time in. The setting
itself respects the individual when they walk in. Staff often talk about how the house does much of the work for them
when people come in.
The other thing we did when we started was look at who we were hiring. We looked not at degrees and diplomas but
at people and people's attitudes. We deliberately set out to try and hire as many psychiatric survivors as we could who
had otherwise qualified for the job. About a third of our staff were psychiatric survivors and everybody was hired at
the same level. Everybody was a community crisis worker. Whether they had a degree in nursing, a master's degree in
psychology or a grade school diploma did not matter. If they could do the job, had the experience and had the right
attitudes, they all did the same thing and they worked together as a team. That I think is incredibly important. It brings
a variety to the job and the work. It brings a variety of perspectives that allow people to relate to the individuals who
are calling, in various states of crisis.
It was originally set up for 16 beds but we wound up only with 10 because of the local bylaws. We could not have
more than that in a setting and where we were so it has 10 beds. We get about 1,500 phone calls per month from people
in various stages of crisis; everything from somebody calling in wanting to know if somebody is going to be on the
other end of the phone in case they get into crisis to someone who is actively suicidal. That means staff have to be very
flexible and know a lot about the services that are available for people when they are on the phone.
We go out on about 100 or more mobile visits so we have a mobile team that actually goes out and sees people in the
community. We will meet them in their house. We will meet them in a hospital, in a park, at a coffee shop or wherever
the person is comfortable meeting with us, taking into account safety for staff.
I think the most important piece that we do though, is the house when we bring people back. They get three to five
days, sometimes seven. It is very flexible in terms of what an individual needs when they come in, and you set up a plan
with them. The person coming in, who is the client or the person in crisis, has a say in how their crisis is handled. One
of the things we do is ask people those kinds of questions. We have a questionnaire we give out to people when they
stay, and I actually had one returned today. One of the questions we ask is, Did you have a say in how your crisis was
handled? Every year we get between 80 and 90 per cent responding that, yes, they did have a say in how it was handled,
and that is incredibly important. It is more effective if people know that they had control over what happened to them
and had a say in what happened to them even if we do not have a lot of great choices out there. There is certainly never
enough housing that is easy to access but it is still an opportunity for people to make some decisions about what they
The other piece I think that is really important is when we were funded by the ministry, we were able to get two
training positions. I think that probably slipped by. They did not notice it but we managed to have two positions for
trainees. These are paid positions. We hire individuals for a one-year contract where they get on-the-job training. It is
specifically for people that have been through the psychiatric system themselves who want to work in the field but have
been unable to either get the education or experience necessary to get full-time jobs. We have managed to train
approximately 12 people in the 16 years we have been there, of whom 10 are currently working full-time in either social
services or community mental health somewhere. Two of them are currently working full-time at The Gerstein Centre,
and have been a valuable asset to us.
One of the individuals was actually a client of The Gerstein Centre when we first opened, made some decisions
about how she wanted to handle her life and wound up coming back, doing the training, going out and working
somewhere else. Now she is back as a full-time crisis worker at The Gerstein Centre. What she brings to the centre is,
she says I know what it is like to be on the other side of the door. Staff work in an office answering the phones. She
says, I know what it is like to be on that other side of the door. That is something that I do not think you can teach
people at university, college or anywhere else. That kind of life experience is what we need more of, in community
You have heard from a number of survivors today. Hopefully, you will hear from more, but I think those are the
people you really need to listen to in terms of what the mental health system needs to look like, and what kinds of
things need to be put in place. They are the ones who are receiving the service. They know what it is like and they are
the ones you should be listening to. Thank you.
The Chairman: Thank you. David Reville.
Mr. David Reville, as an individual: Good afternoon, senators. I appreciate the opportunity to speak to you today. I
am a psychiatric survivor. In the mid-1960s, I spent two years in psych hospitals and so profoundly troubled was I by
that experience that I have spent 40 years now trying to change the way we respond to mental illness.
Now and then, I have been lucky enough to be in the right place at the right time. For instance, I was in the right
place when the mayor of Toronto appointed Dr. Reva Gerstein to head up her inquiry into the plight of people being
discharged from the Queen Street Mental Health Centre, as it then was. My brilliant stroke was to introduce Pat
Capponi to Dr. Gerstein, and I think probably the people of Ontario should be really grateful that I had the foresight
to make that introduction.
Dr. Gerstein and Pat Capponi together convinced the province to fund the very first non-crisis intervention centre,
non-medical intervention centre.
The Gerstein Centre has been an incredible resource to consumer survivors, not just because it intervenes in a tender
way when we are in crisis, but also because it lends us the boardroom when we have no other place to meet. The
Gerstein Centre has also been incredibly generous with its executive director, Paul Quinn. For instance, the Gerstein
Centre lent Paul Quinn to A-Way Express for six years as our treasurer. I am proud to be the co-chair of A-Way
Express and I can tell you we sure miss Paul Quinn. I think Paul has been on the board of the Ontario Council of
Alternative Businesses since the year dot; is that right?
Mr. Quinn: Pretty close.
Mr. Reville: Pretty close, and so that is another resource that The Gerstein Centre provides to our community.
I do not have anything very different to say to you this afternoon than the other survivors have said, with perhaps
one small exception: I am a great fan, as you might guess, of survivor business, and a great fan of other types of
I want to tell you a bit about an educational program I am involved with, which I think holds great promise, and I
want to talk a bit about an information-sharing mechanism.
I was in the right place at the right time in 1991. I was special adviser to the Premier when the treasurer was looking
for anti-recession activities in Ontario. One of those anti-recession activities was to put $3.1 million directly into the
hands of the consumer survivors to deliver various kinds of self-help activity: to do pure support, to do advocacy, to
collect and disseminate survivor knowledge and, of course, to develop and operate survivor-run businesses.
I am happy to be here this afternoon with at least six employees of A-Way Express that I have seen coming in. Of
course, you have met Becky McFarlane who used to be the kitchen manager of the Raging Spoon, and who now does
the OCAB partnership; and Diana Capponi who for many years was the executive director of Fresh Start Cleaning and
Maintenance and then for about 10 years the executive director of the Ontario Council of Alternative Businesses.
Dr. Gerstein was perhaps modest in that she did not tell you that her 1984 report was also responsible for A-Way
Express because she knew that survivors needed a way to participate in the economy.
Another of my colleagues is with us this afternoon, Dr. Kathryn Church, who is a colleague of mine at Ryerson
University. She has just returned from Taipei where she attended the Fifth Asian NGO Forum and she screened the
film about Ontario survivor businesses, Working Like Crazy with subtitles in Mandarin. You know that the film —
you have heard about it several times today — takes you to three sites in Toronto: A-Way Express Courier Service, the
Raging Spoon diner and catering company and Fresh Start Cleaning and Maintenance.
In a chapter for a forthcoming book, Dr. Church tells stories about the film's distribution across Ontario and the
United Kingdom. She makes some recommendations about how to foster survivor economic development, which I will
imagine you will find interesting. I am not sure that anybody has mentioned this but one of the problems we face in
survivor business is the regressive income and benefits policies that we have in this country, particularly the threshold
on earnings before this disastrous clawback begins of 75 cents on every dollar above $160 a month.
Another thing that may not seem obvious but that is very important in terms of developing survivor businesses, not
just in Ontario but elsewhere in Canada, is that we need to have policies that foster the growth of survivor groups and
survivor leaders generally. We also need to move the work of economic development into the hands of the survivor
Survivor businesses foster the development of several types of informal learning. Yesterday I was pleased to be at an
event that fused the informal learning with the more formal learning because I brought Pat Capponi and Diana
Capponi to a workshop for the students of the Assistant Cook Extended Training program, ACET. The program is a
partnership project of the Centre for Addiction and Mental Health and George Brown College, which is a community
college here in Toronto that is quite famous for its hospitality centre. ACET is designed to train people with mental
health and addictions problems for careers in the food service industry. It is funded primarily by the Ontario Disability
Support Program that is part of the community and social services here in Ontario. We are just now beginning our
second group of 24 students. The first group of 24 students graduated in December, and some of them are now
working. I am sure that ACET could be a model for other community college programs, not just here in Ontario, but
across the country, and it does not have to deal only with cooking. It could deal with any number of occupational
trainings that people could benefit from.
Survivor initiatives and survivor business have quite a long history in Ontario now. The assisted training program is
in its infancy but I think it has relevance for other parts of the country, and it requires governments and the other
provincial governments to bite the bullet and put money directly into the hands of survivors so that survivors can
decide what best to do with that money.
That is why I want to mention just one more thing before I close. We need an information-sharing mechanism that
allows the provinces and territories to benefit from nifty programs that they may be able to develop locally,
provincially and territorially. I know that we made a presentation as survivor businesses a number of years ago to the
Federal/Provincial/Territorial Advisory Network on Mental Health, and I saw Carl Lakaski here who coordinated
that. That could be reinvigorated although I would prefer a table with rather more people around it; survivors and
family members as well as bureaucrats.
Thank you for your attention and I look forward to reading your fourth report in November.
The Chairman: Thank you, David. Now we have three representatives from From the Heart beginning with Doug
Mr. Douglas J. Millstone, Family Law Lawyer, From The Heart Committee: Senators, my name is Doug Millstone. I
am 54. I am a sole practitioner. I am a family law lawyer. I have been doing this for almost 30 years. I am in a
wonderful, new relationship. I am the father of Aviva, Eytan and Dov and I have two delightful stepchildren, Laurie
and Rob. I am a long-time addiction volunteer, volunteer trainer and speaker, and I have a number of other long-term
Depending on the context in which I would find myself, I would normally stop here. It is in this setting that I am
also sharing with you, and by extension the public at large, that I am in recovery from alcoholism and have been clean
and sober for over 18 and a half years. I have never said this publicly before.
I have often been to funerals and sometimes my mind will wonder as to what my eulogy would look like. I really
want to be sure that my recovery has been an example for others and that I have left some small footprints in the sand.
Why should this wait until I am dead? It ought not to be except for the stigma attached to what I have just said about
myself. Even now I am wondering what the impact is on my life having made this public disclosure. Such is the power
of the stigma.
What then has happened to enable me to say these words today? I would like to contribute some thoughts on the
importance of volunteering. As an example, I would like to comment on the feasibility of a speakers' bureau similar to
that established in the United Kingdom. Our group known as From The Heart, is a volunteer committee at the Centre
for Addiction and Mental Health. From The Heart is a prototype or a paradigm of an addiction speakers' bureau. The
purpose in establishing From The Heart was to develop a model that would enable individuals with addiction to be
freed from the stigmatization and discrimination they confront in their daily lives. Speakers tell their stories of
recovery, speaking from the heart. They are asked to state what defines them and what is important to them. They
speak of the pivotal experiences in their lives, their recovery approaches and their personal journeys. An open mike
session and informal mingling completes the evening. The goal is to help recovering individuals, and to bring an
awareness of addiction recovery to the community at large.
One of the foundations for long-term recovery from substance abuse is an ongoing cognitive connection to the
recovery process. This can take many forms including regular attendance at after care and outpatient programs as well
as a wide variety of community programs such as Twelve Steps and the Fellowship Program. An emotional connection
to recovery is established. Volunteering is an additional step taken by many recovering individuals.
Perhaps a broader notion would be that the concept of volunteerism would enable the individual in recovery not
only to give back to the service provider clients and the community, but also to maintain an ongoing awareness of
recovery issues. It is submitted that the longer and more regularly one volunteers, the more the ability to maintain a
clean and sober lifestyle becomes ingrained in the individual's constitution. Notwithstanding the social stigma, there is
ultimately perhaps the ability of the long-term volunteer to share his or her life experience with members of the public,
and not only in the context of the community of clients who are in recovery.
Ms. Patricia Commins, Retired Teacher, From The Heart Committee: I would like to speak, senators of the
committee, first of all, on the point in Chapter 1.1 of this committee's report,
"Mental Health, Mental Illness and
Addiction: Issues and Options for Canada.'' The chapter is, "A Patient/Client-Centered System Oriented Toward
Recovery and With Personalized Care Plans.''
I would like to say, first of all, that I have myself 20 years of substance-free recovery without alcohol or the
prescription drugs I was addicted to, and that I myself experienced incredibly flexible and very multifaceted recovery
services at CAMH, at the Donwood Institute as it was then, now part of CAMH. That is my background and why I
speak about client-centred care. I wish everybody could have the kind of client-centred care I had. It was fantastic so
my support is wholeheartedly behind the concept of a patient-centred system.
For the client, successful addiction recovery depends at the outset on a client centred, individualized and flexible
care plan. Moreover, the better the fit between the client, the caregivers and the plan, the better are the chances of
recovery. Care facilitators are needed to assist clients to navigate the labyrinth of services and resources, and these are
going to be established actually at CAMH soon. Eliminating the silos of care will enable those with concurrent
disorders, and many clients have overlapping addictions and mental health difficulties, to access coordinated care.
After treatment, the addiction client needs to be connected with some form of recovery community and Doug has
referred to that too. In all the literature I have read about recovery, every person who discloses on this topic says that
connection to the recovery community is the most important fact of ongoing recovery. Otherwise, relapse is
particularly inevitable sending the person back into a poorly functioning state. The recovery community might take
different forms in different parts in Canada depending on how treatment looks in certain parts of Canada.
Recovery from addiction is life-long. The expertise of recovering addiction clients is a valuable resource, and that is
the point I think from which we all come in our group, From The Heart. For example, and this has been done,
graduates or alumni of various addictions programs across Canada could be utilized within their communities. They
could provide inspiration, strategies and techniques to help the newly recovering. They would strengthen the existing
recovery communities and resources which exist in Canada, be they small or large.
The second point, if I could just have a drink of water, is from Chapter 4.1 of this committee's Report 3, and has to
do with combating stigma and discrimination. It is unfortunate that at the present time addiction is still secret, it is
hidden and it is swept under the carpet. Unfortunately, it is regarded sometimes as a moral failing or a character flaw
to this day.
I would like, however, to suggest focusing more intensely on the advantages and benefits of recovery as a national
anti-stigma strategy. Stigma remains very strong and, as your own committee report stated in Chapter 4.1, individuals
with mental illness and addiction "are routinely excluded from social life and can even be denied a variety of civil
I would like to add to that point a very subtle form of discrimination that I experienced. As it happens, I have
volunteered for almost 20 years now and the last three years I have been a member of the Board of Trustees of CAMH.
Notwithstanding that long-term achievement and 33 years of a teaching career, when I meet people and I say that I am
a recovering addict, there is a drop in credibility. It is visible. It is fine to be a trustee. It is fine to be a retired teacher. It
is fine to be a grandmother, but if I say that I am a recovering addict, there is that drop in credibility. People think, can
we trust her? Will she stay the course? Is she going to be able to perform? I would like to point that out because it is a
kind of discrimination which I have not read much about but I have experienced it.
Nevertheless, it is a reality that people can and do recover from addiction. A strategy concentrating on the benefits
and rewards of recovery might work better than focusing on the stigma and discrimination. The role model examples,
knowledge and expertise of recovering addiction clients could be mobilized in a positive manner. The benefits and
rewards of recovery can be identified by gathering information directly from recovering clients who are willing to
disclose. This is difficult. There are not so many people in Canada who are willing to do this but there are some. Let us
find them. Public figures and private citizens, people from all walks of life might be motivated to speak up and share
their insights, or to provide them in written form. Many people regain their lives and go on to be fully participating
members of society. How did they do it? What helped them the most? What do they have to offer? Thank you.
Mr. Michael Flaxman, Volunteer, From The Heart Committee: Thank you. My name is Michael Flaxman. I am 45
years old, a recovering heroin and cocaine addict from which I have been free for nine years. Married without children,
I have been volunteering at the CAMH co-facilitating groups of cocaine and opium addicts for the last six years. I also
worked with the homeless in the Anishinabe Street Patrol program for six years as well. I am also an ex-federal inmate.
I finished serving a seven-year sentence in 2002. Three of those years were on parole in the community.
I would like to speak about Chapter 7.1 in your report on the role of the federal government and the delivery of in-
depth meaningful programs to federal inmates. It seems that inmates do not have a voice, and when we do hear about
inmates, it is usually in a negative media report of some kind from inside prison.
My feedback to the inquiry deals with Chapter 7.1. The programs that have been in place for a number of years are
a good start but they can be improved on. If one were to access the website of the Correctional Service of Canada,
CSC, and go into the drug programs that are available, it is a very nice read and it looks good. It seems as though,
upon reading that, that the Correctional Service has their finger on the pulse, and that they know exactly what is going
on. For the most part, they do, but the fractured timetable of the programming does not necessarily give the client, the
inmate, who is continuing to struggle with substance abuse a chance for any substantial clean time.
From my personal experience, after many years of substance abuse, I wound up in prison eager with a strong desire
to stop using but it took six months for me to begin any programming. A lot of people who enter with a strong desire
are unable to capitalize on that emotion and quickly fall into the prison culture of drug use.
I would like to add that the stigma attached to addicts outside of prison is reversed inside prison, that is, one who
shows a desire to stop using is not always looked upon as someone who can be trusted. This can lead to rumours and
innuendo that can make life miserable, even dangerous for those more vulnerable.
My suggestion is one of many but the first one is, why not have a low-medium security facility that deals with non-
violent drug-related crimes that delivers programs along a specific continuum that are specific to the needs of addicts.
These individuals tend to be serving shorter sentences than others, and with accelerated parole review at which they are
eligible for day parole at the one-sixth point of their sentence, their focus can be solely on their addictions.
Patricia just mentioned a recovery community and that is not the first thing that comes to mind when I think of
prison life. It is not a recovery community but a separate institution dealing with inmates' addictions and other issues
as well that could be a model for a recovery community. In my experience, upon first entering prison, there are a lot of
individuals that want to change their lives and trade in their ten-cent lives for a new one, but the support system is not
there. The warehousing and assembly-line attitude of the Correctional Service of Canada leads to that falling back into
substance abuse in prison.
The programs that are offered are good ones that can help. However, they would be more productive if offered one
after another with random urinalysis conducted during the programming. The current system of random testing of the
population is not a productive use of dollars. Programming that follows a constant along with the testing gives inmates
a chance at a little clean time.
I realize there are costs associated with more qualified people to deliver the programs, and credibility goes a long
way in prison. Prison life is an us-versus-them mentality and for the most part programs are delivered by trained ex-
guards, trained ex-librarians, and they are still on the other side of the wall. They still go home at night and the us-
versus-them mentality is prevalent. If there is credibility in the background of the individual who is developing the
programs, that is, addictions counselors — I never came across one in prison — it would go a long way to helping an
inmate establish a rapport with somebody that is not a "copper.''
Why not use a person's time to allow him or her to help themselves if that is what they have in mind? Some consider
their sentence a blessing, as I did, and as much as possible should be done to allow them to become meaningful
members of society. Thank you.
The Chairman: Let me thank all of you for coming and making your presentations and I am going to start with
Senator Cordy with the questions.
Senator Cordy: Thank you very much to each of you. Every time we have sat down today we learned more and more
about the system and the needs of the system, but thank you for contributing to our knowledge today.
I would like to talk, first of all, about The Gerstein Centre which seems to be a model that could be used in other
communities. I guess you said that there is no magic bullet, no magic care, but put things in place so that individual
recovery systems can be put in place. When somebody comes to the door of your crisis centre, do they come on their
own or does somebody come with them? What is the pattern?
Mr. Quinn: Usually it is a phone call first. We talk to the individual on the phone, sort through what is going on with
their crisis, and then the team goes out to meet them in the community. If we do not know them, have never met them
before, we will always go out to meet them whether they are in a hospital or anywhere they happen to be. One person
talks to them about why they feel they are in crisis, what they have done in the past to resolve it, and why it is not
working now. Then they bring them back. We have a van that goes out and sees people in the community and then
brings them back to the centre for a short stay.
Senator Cordy: Would there be times that you would not bring somebody back to the centre?
Mr. Quinn: Yeah, there would be. Most of the time when we go out, about 70 per cent of the time we actually do
bring the person back. However, of the phone calls we get, about 90 per cent of the time we can resolve it on the phone.
There are various reasons we would not bring somebody back: we can resolve it by going out and seeing them and
talking to them and figuring out what resources they already have and how they can best use those resources. It could
be that safety is an issue back at the centre. We have 10 people in the house, both men and women, and sometimes
there are only two staff in the house to manage it. If safety is an issue, it may be a reason not to bring someone back.
Senator Cordy: What about when you are setting up a plan: who sits down to determine what the plan will be?
Mr. Quinn: The two crisis workers who go out on the mobile team talk to that person and figure it out with them.
When they come back to the centre, often it changes. There would be one staff to the person who is staying there and
they will determine what they want to accomplish in the short stay that they have.
Senator Cordy: What about afterwards: is there a follow-up? I know I was involved with homeless youths in Nova
Scotia and there was a follow-up team.
Mr. Quinn: We do not have a follow-up team as such. We are not funded for it but we do have volunteers, about
half of whom are psychiatric survivors who go through a ten-week, one-night-a-week training course. They then phone
people after they have stayed at the centre to ask if they want follow-up. They follow up in terms of calling them once a
week, seeing if the referrals we have made have been okay and if not, why not, and then trying to sort through what the
next steps might be.
Also, people can call back. If things do not go well when they leave, they can call back the next day and that is fine.
We will try and figure out how to support them either over the phone or by going out to see them and, if necessary,
bringing them back again.
Senator Cordy: How many staff members do you have? You perhaps mentioned it.
Mr. Quinn: There are 21 full-time crisis workers I think. In total, we have 29.33 full-time equivalent staff including
Senator Cordy: Would somebody come just to have somebody to talk to for an hour or two hours and that would be
all they would want?
Mr. Quinn: Often that is what the mobile visit is, or the phone; a chance to talk. I think you cannot underestimate
the amount of work that gets done on the phone with individuals who call in, trying to hear what they are saying and
making sure that you are listening to what they feel is their crisis and helping them resolve it. It is an amazing staff.
They are incredibly flexible around different things that they can do.
There was a woman that came whose husband was hospitalized. They both had mental health difficulties. He was
hospitalized for a physical illness and she was feeling very isolated and alone and did not like to be in her apartment
without him there so we made arrangements for her to come in for dinner. She would come in and have dinner at the
centre and then go home afterwards, and that is all she needed. That kept her from getting into a crisis.
We had another man who was getting ECT. Now, I am not crazy about ECT and I am not very fond of it, but he
had chosen to have it and after he had his ECT —
Senator Cordy: What is ECT? Is that shock?
Mr. Quinn: Electroconvulsive therapy, shock treatment.
Senator Cordy: That's what I thought, shock treatment, yes.
Mr. Quinn: He was very disoriented after the shock treatment and was afraid to go home on his own otherwise. He
had a choice of staying at the hospital until he felt okay or if his worker could bring him to the centre, then he could
stay there for a few hours until he felt okay to go home. He did that and came back and stayed with us for a bit; so
those kinds of things.
Senator Cordy: Sounds like an amazing place where you really do look at the individual.
Dr. Gerstein: I have always been interested that we have not been duplicated. We have had articles written. We have
had documentaries made. We have not made them but others have made them of us. Groups in various parts of
Ontario have presented briefs for the development of a similar kind of thing, but only parts of what The Gerstein
Centre does has been picked up, but not picked up to my knowledge anywhere.
Senator Cordy: It seems like such a model and why? Why would be the question.
Dr. Gerstein: I do not know. It was the last thing to be implemented in the Gerstein Report. It took six years longer
than anything else, but I really do not know whether it is cost. It is costly but not as costly as being in an institution of
Mr. Reville: I think it is because it is non-medical. It has not been picked up because it is a non-medical service. I am
Senator Cordy: It is outside the box. It just seems like an amazing thing that is happening.
Mr. Quinn: It is really simple. It is really simple. People call.
Senator Cordy: That may be the problem, right? I guess, David, you have talked about the need for a sharing
Mr. Reville: Yes.
Senator Cordy: It is not enough, I think, to put something on a website because you have to let people know that it is
on a website. You talked about a model of talking to provincial and territorial leaders but you said again, and I agree
with you, it is not enough. You have to have families and survivors together. Did you envisage a model when you talk
about a sharing information model?
Mr. Reville: Well, certainly the federal/provincial/territorial advisory network, when it had some money and was
able to travel around so the people could actually meet face-to-face, was the kind of mechanism that is effective.
However, it tended to be mental health bureaucrats from different parts of the country getting together. They received
deputations the way that you are. There are some national organizations. Not all of us feel that the national
organizations are as representative as they might be, but certainly there are national organizations for most of the
disability community, including people with mental health issues, where some of this work does get done, no question
about that. However, I think it needs to be done in a systematic way and it is certainly worthwhile putting some
resources into that because people develop things in their local areas that are good things and the rest of us could really
benefit if we got a chance to hear about them.
Senator Cordy: So, we do not have to reinvent the wheel basically.
Mr. Reville: Exactly.
Senator Cordy: I am going to turn now to From The Heart, which is a wonderful title for your organization by the
way. Patricia, you talked about combating stigma but you also talked about concurrent disorders and coordinated
care. If you have a current disorder, addiction and depression or another mental illness, how difficult is it to get help
for both illnesses?
Ms. Commins: It is improving. When I recently worked directly with clients on the front-line basis facilitating client
groups, I had many clients who needed both kinds of care. They had extreme difficulty because sometimes the attitude
is, you have to stop using your substances before you can get mental health treatment. Sometimes it is, we will take you
in for the mental health treatment, but do not by any means stop using your substances — there is a conflict as to
which is done first sometimes. It is definitely improving and CAMH has wonderful concurrent disorders expertise and
programs. However, I think it is as high as 30 to 40 per cent of mental health clients and addiction clients have
overlapping difficulties. It is a substantial number of people. The way the system is complex now, without the care
facilitators or without guidance and interconnection of various services, it is extremely difficult still. It is improving
Senator Cordy: That is a positive, is it not?
Ms. Commins: Yes, it is.
Senator Cordy: You have all talked about the stigma. How does From The Heart work to get rid it? Doug, you have
particularly talked about the stigma.
Mr. Millstone: I think the core is the piece about volunteering. Pat and I have been long-term volunteers and have
done a number of pieces at the centre including facilitating groups and training volunteers. Ultimately as we worked
through our various activities, it became clear that it was confined, that what we did for others who were in the
recovery community and for ourselves, that sort of combination, was not out in the public. I think individually it was
common sense that I am not prepared to let anybody know. That is common about how people would react and about
coming here today.
From The Heart developed because there has been a lot of work done by those in the mental health community
about coming out, if you will, and speaking their minds and sharing with the community at large. That is where From
The Heart developed. For those of us who have been reasonably long-term volunteers, it is almost revolutionary.
Senator Cordy: You are putting a face on those who have suffered from addictions, which hopefully will decrease
Mr. Millstone: Which is a face like yours or mine or anybody else's and does not make us any different from
anybody else in this room. It ought to be part of who we are without fear of saying it. We are taking one step at a time
and our group is in its infancy. This became an opportunity and we felt we would like to share.
Senator Cordy: Michael, were able to talk to Anne McLellan, the minister responsible for security? She wanted your
advice on what you should do, what would be your first step in terms of looking at people who go into prison because
Mr. Flaxman: I would first mention to her that CSC's vision of rehabilitation is admirable and it is a great start.
Senator Cordy: However, there is a disconnect.
Mr. Flaxman: There is a disconnect from the time you enter the institution until the time you leave. They say we
know that long-term residential care is more successful than short-term with a comprehensive follow-up community
phase to the program. That sounds a lot like a federal prison sentence and parole. It sounds like a perfect opportunity
to take advantage of that for those individuals that have been convicted or pleaded guilty to crimes that are not
necessarily victimless, but did not involve violence and did involve say, drug trafficking and property crimes. There are
far too many people doing federal time in minimum-security and medium-security institutions that do not deserve to
be there. If the system wants to say they deserve to be behind a wall somewhere, then I would say the wall should be
around a recovery community of people who want to quit using dope because a large percentage of them do want to
make a change. Obviously, something went wrong in their lives and they do not all want to go back, but recidivism
numbers will say that most of them do for technical violations using drugs, or committing crimes to support their
habits again while on parole.
It tends to be a revolving door system, but a drug-and-alcohol-only rehab institution would be much more effective
than the fractured programs that are delivered in the federal system now.
Senator Cordy: Does your sentence have to be so long before you actually can access any help at all?
Mr. Flaxman: No. Upon entering the system, they use a computerized lifestyle indicator, which is a lot like going to
get your licence; answering questions and pushing buttons. Instead of talking to an individual about your past and
your problem, they leave it up to computers to determine what your needs are, and that does not strike me as being
Upon entering the system, I knew as an inmate that to be perfectly honest with those questions in my answers, I
would be taking programs until the end of my sentence. They would have so many programs piled up for me I would
never have them completed in time for my parole date. Consequently, people are not truthful on those tests. That is
what winds up happening.
The Chairman: Thank you. Michael, just before we turn to Senator Trenholme Counsell, you said that the
Correctional Services Canada vision is terrific, but is it fair for me to conclude that you are also saying, but their actual
method of operation does not bear a lot of relationship to the vision?
Mr. Flaxman: Yes, that would be fair.
The Chairman: I am not trying to put words in your mouth.
Mr. Flaxman: That would be fair.
Senator Trenholme Counsell: I do not know where to start. Senator Cordy has brought some of this out, but I guess
we are all very worried about our communities and about drug use and how it filters down to the young children and
some of the crimes that come with it especially against seniors and even with snatching of purses in the parking lot of
Tim Hortons. That is the last one I read, in Moncton, New Brunswick.
I am a doctor and I want to ask you, Michael, what they do with you. I would have thought some sort of treatment
plan began immediately. You go in, you are on cocaine, you are on whatever, you do not get treatment for six months
but you try to find your way, and make your way to the drug culture to feed your habits. Do they give you injections of
some kind of a tranquilizer or are you left to bang around in your cell? What happens, if you care to answer?
Mr. Flaxman: Absolutely. The reason for the delay is backlog. The number of available spaces for offenders to
receive programming is limited. Because I was serving a lengthy sentence of seven years, they thought that I would be
pushed to the back burner so they could facilitate the people serving shorter sentences to get their programs. It does
not make much sense that they deliver these programs that are effective. They are based on the cognitive model of
thinking before you act and thinking about the consequences. They helped me a great deal and they help others, but
the delay in receiving the programs is far too great for it to have an effect when you first get there.
Senator Trenholme Counsell: Michael, there is an immediate demand, an immediate crisis. I know something about
people who are in withdrawal. How is the withdrawal managed?
Mr. Flaxman: Usually by the time you end up in a federal institution, you have detoxed in a provincial environment.
Senator Trenholme Counsell: Oh, yes, I see. Of course. That makes sense. If you go to the local jail for x-number of
days or weeks, is there some acceptable medical treatment to help you through that?
Mr. Flaxman: There is. At the Don Jail there is a medical wing where they will supply — for example, I was coming
down off heroin and they supplied me with valium and clonidine, low doses, but at the East and the West, for example,
if you go withdrawing from heroin, they throw you in the hole.
Senator Trenholme Counsell: That is what I was afraid I might hear.
Mr. Flaxman: This is how different institutions deal with it.
Senator Trenholme Counsell: I think we can certainly make some comments about this. Can I ask David a question?
I am very interested in the Assistant Cook Extended Training program because in my province of New Brunswick, I
hear all the time that for our young people who now finish high school because of integration, one of the biggest
problems is that there is very, very little in the way of educational opportunities for them in our community colleges, et
cetera. You have just finished your first year of this, I gather, or the first semester or term. Can you expand on this:
how this came about and whether this is a model? Are there other training programs like this in Ontario, for instance,
that you know about?
Mr. Reville: I think we have invented this program. I think it is unique for a number of reasons and I would be
happy to tell you a bit about it.
Senator Trenholme Counsell: Yeah. I think it is very important.
Mr. Reville: The program has been developed in response to the difficulty people with mental health and addictions
issues have in paying for the kind of training that they require — that is one — and in getting training that is sensitive
to their needs. They might have been out of school for a long time, for instance, or they may have some learning
deficits that need to be addressed. Quite a number of them have confidence issues or feelings of terrible inferiority that
need to be addressed.
One of the reasons why this program works we believe is, first of all, it is free. Second of all, it comes with a Metro
pass. That means people do not have to pay for transportation. Their uniforms are supplied. Their tools and knives are
supplied, and there are what we call job coaches. In addition to the chefs and nutritionists who teach the skills and
theories, the program employs a number of coaches, each of whom works with a particular number of students to try
and figure out what kind of accommodations they might need to be successful.
I want you to know that the first cohort of students had a lower drop-out rate and higher marks than the regular
cohorts of students at George Brown. We are extremely pleased with what survivors and recovering addicts have been
able to achieve.
Senator Trenholme Counsell: This program is just, I should not say just, but is for survivors and recovering addicts.
It is not for young people with intellectual challenges?
Mr. Reville: It could be. The program we designed happens to address the unemployment issues that survivors and
recovering addicts have. I am sure this approach would work for others, but it was developed because some of us
working at the Centre for Addiction and Mental Health were trying to implement CAMH's new strategy about client
employment. This was one of the strategies up with which we came.
Senator Trenholme Counsell: You said extended training program. Is it individualized? It might take somebody four
months to do it. It might take somebody else eight months. Is there individualization in terms of working your way
Mr. Reville: The program is a semester longer than the regular program and includes a placement in a restaurant,
hotel or hospital where people actually work in the trade for 120 hours. At the end of it, they actually get a certificate
that is valuable in the marketplace. They get an Assistant Cook Certificate.
Senator Pépin: Mr. Quinn, I hope that it has been a long time since you have been to Montreal. I am a Montrealer
and after the description you made of the centre, I hope that, since that time, we have a better centre, but as you say
there is no centre like yours anywhere else.
Mr. Quinn: Not that I am aware of.
Senator Pépin: Also, you say you have 10 places. You answer calls, and you can meet with people, but what about
people who call and who are in crisis? Could you direct them somewhere? How does it work? The people who are
referred or who call your centre — we know it is non-medical but maybe some time you may have an emergency,
someone who is in crisis. What do you do with those cases?
Mr. Quinn: If it is an emergency situation and someone's life is at risk, we would call 911 and involve emergency
services. That happens very seldom. In a year of 1,500 calls a month or 18,000 a year, we get probably less than 20 calls
where we have to call emergency services.
Once somebody has decided to call us, they are looking for help. If we can spend the time with them, we can
probably avoid having emergency services called for them. We get about 600 calls per year from hospital emergencies
who have people that have showed up at the emerge and they are choosing not to admit. They refer them back to us so
they have a place to go rather than home.
Senator Pépin: You are able to make it with 10 places only?
Mr. Quinn: Well, yes, but no. A lot more could be done. I think one of the things that needs to be brought out, and
Becky talked about it a bit in the last panel; poverty issues are the issues that are predominant in terms of what people
call us and need help. About 30 per cent of the people who call us are homeless and housing is an issue. A large number
are in substandard housing, and financial issues and a variety of other things are causing them to go into crisis.
Senator Pépin: Mr. Reville, you did not mention any, let us say, discrimination against the people who go and visit
your centre, particularly the ones that are involved in the survivor business. Is it possible that you are able to have
people who do not feel discriminated against?
Mr. Reville: I think stigma remains a very serious problem. I know that in terms of A-Way Express Couriers, there
was a time in Toronto when there were some incidents where people were being pushed off the subway platform by
people who were said to have mental health problems. Our couriers use the Toronto Transit Commission, TTC, system
and they felt very anxious during that period of time because they themselves are people with mental health problems
and they felt that the stigma had increased because of the anxiety people had about being pushed.
We do believe though that the best anti-stigma program you can ever have is to see a person who is a survivor doing
well. When we see our couriers on Bay Street delivering important packages, it is an anti-stigma program that cannot
Senator Pépin: That is wonderful. That means that they still face acidity to find a job but if they have more
confidence in themselves, maybe it is easier. If they are ordered to a place, or you send them to get a job, then those
people are aware of the difficulties of the mental patient.
Mr. Reville: One of the features of survivor business that makes them different from programs where people are
placed is that you can stay in a survivor business as long as you like. For instance, there are some people who have
worked at A-Way Express for 18 years including the bookkeeper. People like working in survivor businesses but people
also gain confidence by working in survivor business and go to work in the main stream. Survivor business is not going
to be the answer to unemployment but it is a very good answer to building community for people who have lost it, and
it is a good answer for people who make some money and get back into that habit of working.
Senator Pépin: That is very good. Mr. Flaxman, you mentioned in your presentation a separate institution in the
prison and that I understand. Also, you were saying about the services offered to people who want to stop using drugs
but we all know that it is much, much easier to use drugs when you are inside. When you speak about a separate
institution, do you mean if there were some, let us say, kind of a house or a department outside, maybe on the same
ground as the prison, but it would be only for people who want to stop using drugs, and maybe they can accept more
and it will be easier. Is that what you had in mind, or did I misunderstand?
Mr. Flaxman: When I was in prison I was a member of a community within the institution called River Hill
Therapeutic Community, and it was a self-contained living unit in which drug-free offenders tried to live. For the most
part it was a great program except when we, as individuals, left the living unit to exercise and take time in the yard, we
were confronted with triggers when we saw the known drug dealer, and the temptation was there.
The idea behind a self-contained institution is to maintain a recovery-oriented community. On the living unit it was
easy to do but once we left that living unit and mingled with the other offenders in the institutions, it became much
more difficult for a lot of us.
Senator Pépin: And maybe I misunderstood, but you were speaking about counsellors who helped you to go
through, and you say that they were former policeman or something like that. Do you believe that people like you, if
you were paid, could do it and maybe it will be better accepted by the inmates?
Mr. Flaxman: I was referring to what corrections refers to as paraprofessionalize. They take workers from one part
of an institution who want a job change, they want to do something else. They will retrain them to, say, deliver
programs. In the eyes of an offender or an inmate, that is just a make-work project for the unions. That is where we
were coming from. Even though the programs helped me, for the majority they are still a copper.
Senator Pépin: It is true because they did not go through the experience.
Senator Keon: Mr. Quinn, how do people know about your facility and your program? I know you made an effort
with films and so forth, as Dr. Gerstein has said, to create awareness and so forth, but there must be many people who
do not know about it as opposed to many people who do know about it who would be greatly advantaged. Is that
Mr. Quinn: I think within the mental health field there are more people that know about it than do not. We hand out
cards at various places so that individuals who may need help will be able to use our cards to find us by phone. We do
outreach to boarding homes, hospitals and other groups. We have partnerships with a variety of different groups so we
can make sure that the groups that are dual-diagnosed or concurrent-disorders know about us as well. Over the years
we have not had a problem getting customers. It has not been that we need to go out and do a huge amount of
publicity. Certainly, the hospitals are all aware of us.
David did a focus group for us when we were looking at maybe being forced to cut back because of lack of funds.
How many groups was it, David? It was 40 or something? About 40 different agencies, groups in the city, came in to
talk to him about the centre and what they felt about it so I think it is well known in Toronto. We get referrals from
Peel Region and York Region, and phone calls from New Brunswick, among other places, who have gone there to visit
and called back. Knowing about us is not a problem at this point, and not having enough is more than a difficulty.
Dr. Gerstein: You would be interested to know that nearly every year the graduating class from the medical school
in Toronto comes on a tour because there are outreach programs.
Senator Keon: Mr. Flaxman, and perhaps, Mr. Millstone, you can join in this — I realize your specialty is family law
but perhaps you could make a contribution to this. It seems to me that particularly for the young person who has a
criminal conviction, their real problem starts when they get out. For example, I know they cannot get into medical
school. I know that they cannot get into law school. I know that they cannot get into engineering. I know they cannot
get a job with the police. They cannot get a job in the civil service. Most of them cannot leave the country, and they are
saddled with this for the rest of their lives.
You mentioned there are many people in there that should not be there. It is a matter of great concern to me that
this act of defining a young person as a criminal, when the act, when their crime, may not have been very serious, has a
lifetime impact that they cannot escape.
I understand there are appeals sometimes where there can be a change in the status of the individual, but I would
really appreciate you talking a bit about life after.
Mr. Flaxman: For me, it was a little different. I got out of prison at 39 and I had established myself in the hospitality
community in Toronto where I personally did not have a problem finding employment. However, you are right. For a
youngster, say 19 or 20, if you tell him long enough he cannot do things like the list you just went down, it is a self-
fulfilling prophecy. He continues to tell himself, "I cannot do this. I cannot do that. All my avenues are blocked. I have
burned all my bridges.'' He or she will turn to a life of crime, or drug use and a life of crime, to support that drug use,
without meaningful employment and the stigma attached to not only being a drug addict but an ex-convict as well. It is
a double stigma. Fortunately, I never had to deal with that.
Senator Keon: Have you had any experience with it in family law, Mr. Millstone?
Mr. Millstone: It is not necessarily a family law problem. In the young offender work that I have done, firstly, there
is virtually no facility available for young people and teenagers who are afflicted with substance abuse. I have been a
long-term volunteer at a children's mental health agency here in the city called East Metro Youth Services. It was
worse than pulling teeth ultimately to get funding for a program to allow for the hard-to-serve youth that the centre
assisted to have an addiction program for teenagers. They would then get involved in the Young Offender system in
this province. On their releases, while it would not be a secure custody, the group home facilities and the open custody
facilities are not equipped to deal with the substance abuse issues for a teenager which are much different than adults
because young people are looking at a longer lifespan. I was able to look back at some history and then look forward,
but for young people to look forward for the rest of their lives and have to think about clean and sober or harm
reduction is incredibly difficult, and those facilities are not in existence. The impact of substance abuse on family law
and family life is another whole area that would occupy hours.
Senator Cochrane: Dr. Gerstein, last evening I was lucky enough to meet and sort of interview a special educator
here in your city by the name of Mary Gordon. She was the one that introduced me to your name actually. Her whole
idea as an educator was entitled Roots of Empathy. This is dedicated to building caring, peaceful and civil societies
through the development of empathy in children.
Tell me, how did you arrive at creating this centre using these positive attributes as a foundation of your service to
people of mental disabilities?
Dr. Gerstein: It is difficult to answer, in that, I think it is always something that I cannot think of any other way. I
know Mary Gordon. She called me this morning. What I found interesting in thinking about it afterwards, that the
very same things that she does when she takes a baby and their parents into —
Senator Cochrane: A classroom.
Dr. Gerstein: — into a classroom is work to develop empathy and the words to describe one's emotions. There was a
psychiatrist who also worked closely with them at one time and she has been able to convince people in Japan,
Australia, the province of British Columbia and so on, but what interested me is that the underlying kind of things we
say are practically the same. She has never been to The Gerstein Centre and I know her in a much broader context,
early childhood and work with Dr. Fraser Mustard. I guess people that think this way have a tendency to gravitate
towards each other. It is not something you are taught, really, but that is what she is able to communicate because
there is already beginning to be some evidence that it does have an impact. It is not a very scientific kind of study to say
that people are influenced that much over a period of time because they have been exposed to certain things, but there
is a sense that it does make a difference. Certainly, in our work with people, there is no other way to treat a human
The Chairman: Thank you for that and thank all of you for coming. Sorry we kept you longer but that is because
your comments were really useful to us.
May I just remind my colleagues we always allow walk-ons at the end. We have a small number of walk-ons. They
are allowed two minutes each. There are no questions from us, and I am going to ask the clerk to have the walk-ons
Thank you all for coming, by the way. That is terrific. Just come and sit down. Ignore the name tag in front of you.
You will not be the same as the name tag but you can be whoever you want this afternoon. I will simply begin on my
right and ask you to do a couple of things. First, push the button on your microphone, and then identify yourself and
give us your couple of minutes of wisdom. Then, we will move along the list. Go ahead.
Thank you very much for doing this. I know a lot of people find this difficult but from our point of view, getting
first-hand experience, as you can tell from this afternoon, is really helpful to us, so we thank you for taking the time.
Mr. Neil McQuaid, as an individual: Thank you very much, members of the Senate Committee. I have a BA from
Western in '66, and an MBA from Windsor. After graduation I worked for the Department of Public Works in Ottawa
and Vancouver. I sold real estate, was a mortgage appraiser at King and Bay, and a mortgage analyst for Industrial
Sentence Corporation back in 1974 and 1975.
I started getting sick in 1976. I was out of the work force in 1981. Prior to that, I had done a job as a security guard
for three and a half years. In 1981 I did three years of volunteer work for Canadian Institute of Religion and
Gerontology, the Children's Aid Society, and the John Howard Society. This would be between 1981 and 1985. I
worked a year at each of these agencies, and I was in psychiatric boarding homes between 1981 and 1991. I have lived
at St. Jude's since April of 1991.
I have been working five years at A-Way Express Courier, the first job I could get in 10 years. I have been in a
psychiatric clinic eight times. I have been in eight to 12 AA groups, and I have seen six or seven speech therapists. I
have been awarded a 10-years Volunteer Service award from the provincial government in 2004 for my work at St.
Judes. I have been nominated for the CAMH Courage to Come Back Award four of the last five years. In December of
2002, I was awarded the Queen's Golden Jubilee Award for my work in community and mental health.
It cost $26 a day to live in supportive housing. It is $55 if you count the mortgage interest. It would cost about $800
a night to be in a psychiatric clinic. That is a saving to the taxpayer of $272,000 per person. I have been lucky. I have
needed psychiatrists. I do not know where I would be without a psychiatrist.
I live at St. Jude Community Homes. My opinion of the people there is very high. A lot of consumer survivors I
found have the equivalent of a Ph.D. in psychiatry. In the competitive job market, the unemployment rate for
consumer survivors is 85 per cent.
I am currently at Progress Place. This is my fourth time there since July of 1994. I tried to be at Progress Place before
that, but this time I lasted from July of 1994. I have been on the board of directors of four mental health agencies: St.
Jude Community Homes, Progress Place, Toronto East Counselling and Support Services and A-Way Express
The new St. Jude's is finally coming up. It took five years of planning. There are going to be 29 units and it is near
Dundas and Parliament. As I said, it took four to five years to plan.
Marie Currie, the physicist, says that there is nothing in life to be feared, only understood.
Back in 1979, a psychiatrist, Dr. Ray O'Toole, told my parents, "Neil can make a comeback in society if he wants
I was at the Ontario Municipal Board hearing in August of 2003. I have found psychiatric clinics to be a very
difficult environment. I have had a case worker since 1990 and she has really helped me. So, that is it.
Mr. Allan Strong, as an individual: Good afternoon. I am from the Kitchener/Waterloo/Guelph area. My first
exposure to the mental health system occurred when I was 11 years and my mother was hospitalized. She thought she
heard angels, and saw angels flying around City Hall. From that point, as an adolescent and a young adult I lived and
actually tried to tiptoe around her experiences and her hospitalizations.
I will flesh out what I will have to say in a further submission. I was not prepared to present but I want to start by
telling a very quick story that happened last fall. Are most of you aware of the furniture store Ikea? Okay. Ikea was
running an ad for a sale and the ad went something like this, very quickly: A woman's voice came over the radio and
said, "We are selling this piece of furniture for this amount of money.'' The little annoying Swedish voice that they
have came on and said, "This is madness.'' Then the woman went on to say they are selling another piece of furniture
and the little Swedish guy said, "This is cockamamie.'' Then the woman was closing out saying,
"We are selling this
piece of furniture for this price,'' and the little Swedish guy said, "These people need a rubber room.''
I was outraged. I phoned Ikea and asked them why did you do this? "Well, we did not mean to hurt anybody.'' I
said, would such a situation portraying people with mental health issues, would you do that to any other group in our
society? Would you do it to lesbians or gays? Would you do it to people of colour, et cetera? So, why is it permissible in
our culture and our society for people with mental health issues to be mocked, and to have prejudice and bigotry
I would like to read one final thing before I am finished. When the previous provincial government announced its
amendments to the Mental Health Act, commonly known as Bill 68, the press release announcing the amendments
read something like this: This reform will allow people to get the treatment they need and it will keep our communities
safe. This is the Government of Ontario expressing what I believe is a bigoted view perpetuating the myth of the violent
In closing, I would challenge us, we really have to be creative. First of all, I would say the philosopher Goethe said
that nothing is more frightening than ignorance in action. Really, we cannot solve today's problems with the same
thinking that created them, according to Albert Einstein. I encourage you in your deliberations and in your seeking
information and consultations to think outside of the box. Let us try to look at different ways of doing things and let us
involve the people that live with these issues 24-7; consumers and their families. Thank you for your time.
The Chairman: Allan, thank you for that. We do look forward to your submission. Afterwards, if you could just give
me the dates of that press release, I would love to get a copy of it.
Mr. Strong: Okay. I think I actually have a copy.
Ms. Adrienne Magennis, as an individual: Unfortunately, I cannot tell you any funny stories tonight. I am going to
tell you why I am here. Today has been a fast-forward of the last 25 years of my life so everything that happened in this
room today — at certain points I had to leave. I have buried six anorexics who were my best friends. I am supposed to
be dead. I am 43. I was supposed to be dead when I was 30 so I am trying to figure out if I am allowed to go through a
On the serious side, I am alive, and waking up has been a horrific experience. I have come a long way. I just want to
thank the people that supported me and I want to close with a final statement.
I want to thank CAMH. I want to thank Betty Miller. I want to thank the Empowerment Council. I want to thank
the staff there because they have made changes I can tell you but I only have two minutes. I want to thank an
organization called Sistering, which, when the hospital could not deal with me, provided me with dignity and a second
chance, and they provided me with what we have been talking about today, choice.
I now sit on two boards of directors. I volunteer about 70 hours a week and I am not kidding, because I am on
Canada Pension Plan, CPP, and I cannot earn any money, and I do not because I am honest.
What I am asking today is that when I do public speaking, I am shocked by the questions I am getting. I get exactly
two extremes. When I am doing Not in My Backyard, a very popular project at City Hall, I can tell you, and I really
pray that you look into this because it is affecting the lives of mentally ill people, we have politicians that are doing
everything in their power to stop us from building homes. I have been called a prostitute when I stand up. I have been
told that I am going to urinate in their backyard. I have been thrown tomatoes at.
After Christmas, I was asked to give another speaking engagement. This time the scenario was a little bit different. It
was the Rotary Club at the National Centre of Toronto, beside the Toronto Stock Exchange. It was incredible. There
were some of the richest people in Toronto there. People have warned me, do not tell anyone your full name; do not
ever talk about money; do not ever say anything about who you are or what your illness is; and do not ever mention
the word, "mental illness.''
I get to the National Club with all my equipment and they put up my name, Adrienne Magennis. Okay. We blew
that one. Then I tell my story. Afterwards, I am waiting for these questions about, how do we solve poverty and how
do we do this? Do you know what people wanted to talk about in the privacy of this club? One man said to me,
a son who is 24 and he is very depressed. Could you please tell me if I take him to a psychiatrist and get him admitted
to a psychiatric hospital — I have a good job — will he have stigma all his life?''
I ask you, after everything you have heard today, how would you ask me to respond? You know what: this is not
just in our backyard. This is in our front yard and in our homes and, you know what, yeah, we are doing positive
things. I said I think Mrs. Gerstein hit it right on the nose when she said we must be all here because we are all on the
I can tell you when I came into this room today I felt lost. I cannot do it without mentors and helpers. When it came
to lunchtime you know who my mentors were, the women who were the senators here asked me to come and eat lunch
with them. That is the positive of sharing and I thank you. I only got your report at two o'clock yesterday but I
congratulate you and if you can just bear with me really quickly.
Thirty-two per cent of individuals with mental illness and addiction seek help. I think I have just answered that
question with my experience and Not In My Backyard and the other place and Mr. Kirby and everyone hiring people
with mental illness and providing educational and training, and putting them in the public eye. I have to tell people
who my name is and, yes, I had a problem and I am trying very hard to get better. We have to cut the stigma, we have
to. We have to deal with it and, you know what, we have to have people go out but we need to go together. You cannot
send us. You cannot send them. We have got to go together. That is it.
Finally, under the United Kingdom you said that you establish an ambassador bureau comprised of 40 individuals
with mental illness and addictions trained to speak to the media and employers. Go for it. Do it. It is great.
Finally, for all the parents for the last 22 years and all the clients that have been through the medication, I thank
Betty Miller for her initiative. She brought my mother on October 18 to a forum. She sat her down and she said,
sorry that when Adrienne went into the hospital, she was 18. We told you it was your fault.'' Our parents need to hear
that. Our families need to hear that, not just our community.
I am here because what you decide, what you do, impacts on my life and the life of all of us so please take it
seriously. Thank you.
The Chairman: Thank you, Adrienne, for that very moving statement.
Mr. Richard Casey, as an individual: I am a parent of a daughter who passed away in September of 2001. I have to
apologize in the sense that I have been following the work of the committee at a bit of a distance, trying to get a sense
of the magnitude I think of the task that lies ahead of you.
When our daughter got ill, she was diagnosed with a bipolar schizo-affective disorder. Living in a rural part of
Ontario, it was almost next to impossible to find resources to support her. I think what made it doubly difficult is the
background that I have as a clinical social worker who has worked in income maintenance, corrections, and a number
of the issues that have surfaced since I was able to get here just after the lunch hour. I have come to realize first-hand
through our daughter's illness and certainly through her death that the stigma is profound. In kind of a metaphor, in a
sense we have a blanket or a patchwork quilt for a twin bed but the country is the size of the king-size-plus, and it is
stretched to the limit.
This is reinforced in a very personal journey that started in May of 2003 where I biked across Canada from Victoria,
British Columbia to Cape Spear, Newfoundland. I have had a chance to see from a vantage point, that perhaps few in
this room would have, the nature and impact of what mental health delivery is having on the average Canadian from
coast to coast. There are "have'' communities but there are certainly a lot of
"have not'' communities. Whether you are
in the Prairies, in Winnipeg, or down east in some of the isolated fishing villages I was able to visit in Newfoundland,
the reality is we have a serious problem.
My hat is off to the committee. I think it is long overdue. I hope it does not become another sort of testament to our
paper-writing ability, and sit on a bureau somewhere. That was my frustration with the provincial government in the
sense that we have gone through 12 such reviews since the early 1980s, and we are still waiting for Michael Wilson's
report to get some level of implementation. Does that mean that there has not been input in terms of some funding
back into the system? There has but it has been minimal in comparison to what was taken out over the last 15 years.
I think issues that consumers have raised over the course of the hearing resonate with me in a different way because
of my personal experience with the loss of our daughter but also in terms of my professional responsibility and
When I heard that the committee was actually having walk-ons, I thought what better opportunity to go to my
employer and say I will not be in this afternoon, I am going to Toronto. To their credit, who I think is one of the
colleges in Ontario, respect what I think we have tried to establish as a family in terms of raising people's awareness. I
guess from a very personal perspective, if I can do that on a bike, certainly there is enough will in the country
collectively to do it in policy, but it has to happen sooner than later and it cannot continue to be this patchwork. There
has to be some network, some system of support that will link us coast to coast.
When we first looked for services, it was actually through East Metro Youth Services in Toronto that we were able
to get our daughter into Whitby. The tragedy with that whole experience was we lived 40 minutes outside of London,
and the hospital there had the adolescent unit we were looking for, but because we fell out of the catchment area,
political boundaries interfered, and we had to move quickly through colleagues to get Kyla transferred to Whitby.
That took six months. What we know with early intervention in terms of early-onset psychosis, her best chance for
getting some stability was in the first two to six weeks, not six months after the fact, and not being sedated to the point
that she did not know where she was being transported to.
We were fortunate enough to get her transferred back to our catchment area where she stayed at London Psychiatric
Hospital, which is now part of the St. Joseph's Health Care London, for a little over two and a half years. Put in the
context of a 16-year-old in an institutional setting for two and a half years, when she was finally discharged — excuse
me — it was coming back into an area that was so resource poor that she ended up dying in the very place that she
So, please take your work serious. Listen to the members who are presenting and that is all I think I can ask for at
this point. Thank you for listening.
Mr. Graham Cushing, as an individual: I work at A-Way Express Courier, and as you have heard a few times this
afternoon, it is a survivor-run business here in Toronto.
I am not going to say too much but I just want to say something about accommodation and that one of the big
issues is accommodation in the workplace. Regular places of work always fear that if they hire somebody that has a
mental health issue, that they are going to be late for work, they are going to miss days for mental health reasons, they
will be slow, and other issues.
I have been working at A-Way Express now for close to 17 and a half years. I am the administrative assistant there
and have a full-time job. I have been doing this job now for about seven years full-time. Because of the nature of the
people that work at A-Way, I have to admit we have a slight incidence of mental health issues and people needing to
accommodate; we need to accommodate. We have more reasons to accommodate people. I just want to say that if we
can do it, then why can a regular place of work not do it? What I really like to say is that, and that is talking from
experience, not fooling around. It is 17 years from working there. I just hope that in your report you can communicate
this on a national level. Places like A-Way Express are great and survivor businesses are great but we also want to
move into the greater community so that people can get jobs in regular places of work. I think we need to communicate
what accommodation really means because the problem is not logistics of accommodation. The real reason that people
may not want to hire is stigma and discrimination. So, thank you.
Mr. Richard Smith, as an individual: I have no complaints. I have a very happy life. I was hospitalized seven times
but I wanted to go in. The first, I did not want to go in. I did not like it in there because they put you on pills and they
made me sleep all the time. After that, I went in again and I have been in there seven times; I think it was three times in
Whitby and four times in Queen Street. I was in there two years ago in Queen Street in the hospital but I do a lot of
things. I have a great therapist. She really helps me. I have a family doctor who takes care of my physical problems. I
have been working for A-Way for 17 years. I am a founding member. I was involved with Ron Valentine about ODSP.
There was no ODSP in those days. It was Family Benefits. So far this year — last year I gave at least $1,500 to charity,
$1,500. That is a lot of money. I bought two guitars too so I did all right. I play guitar and sing. That is not how I make
my money though. I make my money from working at A-Way. I go to church. I give money to the church and I give
money to Progress Place. I give money to World Vision, which is — you think we have problems. You can imagine
what they have in those countries where World Vision goes. I gave $500 to A and A which is Accident and Ability,
which my mother and I founded. How long has that been going on for now anyway, Graham?
Mr. Cushing: Eight years.
Mr. Smith: Eight years. I am going to try to convince Pat Capponi to help me write a book on my life because I
think it will be good.
Ms. Roslyn Durdy, As an individual: Before 1958, I had been a top secretary, number one, working for two vice-
presidents and general managers of Southam Press. Then I transferred up to London. I got a job working as a secretary
to the controller at the University of Western Ontario. My job was to sit in on, and take the minutes of, the board of
governors meetings. If I was supposed to be so weird, how come I got that job?
Anyway, I never got into such a mess in my life. I was expected to pick up a job with no business procedure like I
had been used to, and I worked up in those other jobs, working up. I did not step on other people. I got it through my
Then I came back completely disillusioned with the so-called university treatment and I can go further but I shall
not. The only one that made sense to me was the dean of women who saved my sense of my balance. I was expected to
pick up a typewriter that nobody else would use and that typewriter was not just an ordinary electric typewriter. You
do not even see them, or you never saw them after that. It was a printing machine. It was not like any ordinary
typewriter. Well, I survived that after the dean of women came to me and suggested would I type a citation in Latin. I
thought, well, this is more my forte and I did it and I was pleased with myself. She came in and she really was so
pleased and I thought I went in and gave my notice, but I can go further, I shall not.
I came back to Toronto and I got a job working for the Department of Planning and Development, which at that
time in that department the job I got was working for the planning of the City of Mississauga and Elliot Lake and
every single official letter that went out, I worked for the deputy minister, three planners, the lawyer, and the
consultant. Now, I did not really, I mean, I thought, well, I like my job. I was happy in it and I thought, well, I was
knocking myself out but I did not realize it.
Finally, we had a new minister come in and that was fine. I was asked if I would take the position as secretary to
him. After being so busy, I was bored out of my skull and, of course, I am one of those people, I am happier when I am
A couple of things happened and I quit. It was around that time family things were coming up, something even I
could not cope with, and I got to the point one day it was not planned. I just came out of this hospital after visiting my
brother's son and his wife when the baby was born. I came out of the hospital and turned right instead of left. I saw this
embankment and I was driving my car. I decided to go over that bank and I got right to the edge of the bank. I put it in
gear to move forward. It would not move at all. I thought that is funny and I backed up, it backed up. I went to put it
forward again, it did not move. Well, it was working fine. I got here. I guess I sort of lost my interest. But, anyway, I
backed up and I turned it around, went forward and it did move. I finally got home. Do you know what it was? I was
out of oil, but I did not know that.
Anyway, that was about the time when I decided I better go to a psychiatrist. I went to a doctor because I was
feeling so sick and I suggested, I said, "Do you think I should speak to a psychiatrist?'' She said it would not be wrong
because she said, "I know somebody that will help you.'' Well, I wept buckets when I finally got to him. I cried. There
must have been a puddle under the chair. Anyway, I followed his advice. I lost my self-respect. I started to cheat. I
started to lie and I thought that is not me at all. That is not me. Anyway, this is where sex comes into it and it did not
fit in my pattern.
Anyway, I ended up eventually in Queen Street Mental Hospital and I guess I was sort of a weirdo. I refused to just
be like everybody else, sit like a zombie — and this is the old building — sit like a zombie, excuse me, no telephones, no
TV, no radio, nothing. Half of these people, some had been there 14 to 16 years and not even visitors because the
family had given up on them. Anyway, I went through some things, unnecessary.
One day just because I started to cry, my parents were supposed to pick me up and take me for the weekend. They
had for quite a number of weeks. I was all packed. I did not hear a word from anybody. I did not get a phone call and
this was about after lunch, and after supper and about seven o'clock I started to cry. I was lying on my bed. Now, there
was a nurse there that had been in charge of that ward all day. She was due to go home at five o'clock and she was still
there at seven. I guess she must have been watching me but, anyway, when she found I was crying, she got ahold of the
bottle of Paraldehyde and tried to shove it in my mouth. Of course, I spit it out and I did not realize — I closed my
eyes. I did not realize she was leaning over me and I spit it out and she said,
"You are not going to spit that acid in my
eyes.'' I said, "If it is acid, what are you giving it to me for?''
Anyway, the next thing I know she grabbed me, got me on the floor, tried to hit my head on the floor and, of course,
I have had trouble with my back. Way back in 1951, I had been hit by a car —
The Chairman: Roslyn, we do have to go in a minute or so, so can you wind up?
Ms. Durdy: Sorry, I will try and give you the last thing. Why is it that I was dumped out of that hospital after
accomplishing something in 1959? Dr. Gerstein can tell you about it because I became the secretary of the patients'
hospital council. There were things done there that if they had been done 46 years later, you people probably would not
be in the mess you are.
The Chairman: Thank you for coming.
Ms. Durdy: But I was going to say, why is it seniors are treated as though they have not got a brain in their heads,
because I am 84. Not much wrong with my memory.
The Chairman: May I thank all of you for coming.
May I just remind my colleagues that we have a very full day tomorrow so we will start at 9:00 sharp. Thank you
very much. Thank you everybody.