Proceedings of the Standing Senate Committee on
Official Languages

Issue 4 - Minutes of Proceedings - November 28, 2011

OTTAWA, Monday, November 28, 2011
(11)

[Translation]

The Standing Senate Committee on Official Languages met this day at 4:30 p.m., in room 9, Victoria Building, the deputy chair, the Honourable Andrée Champagne, P.C., presiding.

Members of the committee present: The Honourable Senators Champagne, P.C., Losier-Cool, Mockler, Poirier and Tardif (5).

In attendance: Marie-Ève Hudon, Research Analyst, Parliamentary Information and Research Service, Library of Parliament.

Also in attendance: The official reporters of the Senate.

Pursuant to the order of reference adopted by the Senate on Wednesday, October 5, 2011, the committee continued its study on the use of the Internet, new media and social media and the respect for Canadians' language rights. (For complete text of the order of reference, see proceedings of the committee, Issue No. 2.)

Pursuant to the order of reference adopted by the Senate on Wednesday, November 2, 2011, the committee continued its study on Air Canada's obligations under the Official Languages Act. (For complete text of the order of reference, see proceedings of the committee, Issue No. 3.)

WITNESSES:

CEFRIO (Centre for the support of organizational innovation), through IT:

Jacqueline Dubé, President and CEO;

Réjean Roy, General Counsel.

Air Canada:

Priscille Leblanc, Vice-President, Corporate Communication;

Susan Welscheid, Senior Vice-President, Customer Service;

Louise-Helene Senecal, Assistant General Counsel;

Chantal Dugas, General Manager, Linguistic Affairs.

Ms. Dubé made a presentation and, with the assistance of Mr. Roy, answered questions.

At 5:31 p.m, the committee suspended.

At 5:39 p.m., the committee resumed.

Ms. Leblanc made a presentation and, with the assistance of all the witnesses, answered questions.

At 6:41 p.m, the committee suspended.

At 6:42 p.m., pursuant to rule 92(2)(e), the committee resumed in camera to consider a draft agenda (future business).

At 6:45 p.m., the committee adjourned to the call of the chair.

ATTEST:

Danielle Labonté

Clerk of the Committee