Honourable senators, my question is for the government leader, Senator Gold. Earlier this year Public Safety Minister, Marco Mendicino, stated that he would issue a clear directive to Canada Border Services Agency, or CBSA, that Canadians returning home would have the option to present in person to border agents, including any required documentation, in hard copy rather than being penalized for not using the ArriveCAN app.

Senator Gold, Canadians who are arriving by air are still being refused boarding by airlines unless they have used the app, and Canadians still face financial penalties if they arrive at land crossings without having used the app.

My question, Senator Gold, is simple: Why has this still not been communicated to CBSA agents?

Senator Gold, I appreciate that, but it has been a while since the government has made that commitment with regard to the app. I appreciate that the ArriveCAN app can be a useful tool for some, and I have no doubt that Canadians of certain generations appreciate it more than others but, the truth is, it should be optional. We have agents at entry points for a reason. Their responsibilities shouldn’t be entirely relegated to an app, especially one that has been prone to technical issues. Moreover, Canadians should not be turned away from entering their own country under any circumstances. I remind honourable senators that the Prime Minister, once upon a time, said that a Canadian is a Canadian is a Canadian.

Can we get a commitment that this will be rectified? It has been a while now. I have asked this question in the past, and the minister has publicly given directives to CBSA. Canadians are still being penalized at the border, especially elderly Canadians who don’t have access to this app.